Field Service Engineer

Position Summary:

As Field Service Engineer you will provide hands-on technical assistance, installation, startup, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely. This role offers an exciting opportunity to travel extensively, work directly with industry-leading equipment, and make a significant impact by helping our customers optimize their operations. If you enjoy working independently, solving complex mechanical and electrical challenges, and delivering outstanding service, we want to hear from you!

• Sign-On Bonus: $3,000 (Paid after 90 days)

• Location: Candidates can be within the tri-state area (RI,MA,CT), must be able to work onsite at our N. Smithfield, RI facility when not traveling.

• Travel: 75%, including domestic and potential for international. Can be traveling for 1-3 week periods.

Work You'll Do:

• Become a trusted Subject Matter Expert on Herbold Meckesheim equipment, providing essential technical support and advice that helps customers keep their operations running smoothly.

• Take the initiative to identify new opportunities to cross-sell or upsell equipment and services - helping customers improve their processes while growing your expertise and impact.

• Install, troubleshoot, overhaul, and maintain a variety of equipment including gearboxes, lube oil systems, drive components, pelletizers, gear pumps, and more-ensuring machines operate reliably and efficiently.

• Support the start-up of new systems and deliver on-site or remote training to empower customer personnel with the knowledge to succeed.

• Work safely and responsibly by adhering to all safety policies, standards, and regulations-your safety and that of your team and customers come first.

• When not traveling, be available for on-call support via phone, email, or video calls. Help troubleshoot issues quickly, prepare detailed service reports, and document all activities for continuous improvement.

• Keep accurate, organized records of service activities and share reports and information packages promptly to ensure smooth communication.

• Be flexible and adaptable-working weekends or holidays when needed, and supporting extensive travel periods to serve customers across North America and internationally.

• Always be on the lookout for ways to improve service methods and processes-your insights help enhance quality and efficiency.

• When at our North Smithfield, RI facility, lend your skills to small repairs and refurbishment projects, gaining broader experience and keeping operations seamless.

• Embrace other duties and special projects that help us deliver world-class service and solutions to our customers.

• FSE are provided a company credit card, per diem (when traveling) and paid over-time as needed.

Team:

• You will be a vital part of the Herbold USA team, dedicated to delivering innovative plastics recycling solutions. Supporting a dynamic and forward-thinking organization, your expertise will directly impact our ability to serve customers with reliable, high-performance equipment. You'll work closely with a collaborative team of engineers, technicians, and customer support specialists, ensuring that our solutions meet the highest standards of quality and performance. Your role will help shape the future of sustainable recycling technology, making a real difference in communities and industries worldwide.

Basic Qualifications:

• An associate or bachelor's degree in electrical or mechanical engineering, or a strong combination of experience and education that demonstrates your technical expertise.

• Solid hands-on experience with mechanical and electrical maintenance of industrial machinery, including drive systems, gearboxes, and complex capital equipment.

• A willingness and ability to travel extensively-often on short notice-and spend 1-3 weeks away from home supporting customer sites worldwide.

• Valid passport, driver's license, and a clean driving record, enabling seamless international and domestic travel.

• Safety certifications such as OSHA 10 or 30 (General Industry), reflecting your commitment to a safe work environment.

• Proven ability to lead or assist in the installation, troubleshooting, and maintenance of industrial equipment, working effectively with millwrights and mechanical technicians.

• Hands-on experience with wiring, control systems, pneumatics, and hydraulics, with the ability to read and interpret detailed equipment drawings such as P&ID, wiring diagrams, and exploded views.

• Strong verbal and written communication skills, capable of explaining technical issues clearly to customers and internal teams alike.

• Ability to produce precise documentation-including process flow diagrams, functional descriptions, manuals, and detailed reports-that supports safe, effective, and maintainable equipment.

• Able to work in physically demanding settings, maintaining safety and vigilance at all times while being able to lift 75lb+.

Preferred Qualifications:

• Experience working independently in remote or minimal supervision environments, demonstrating self-motivation and reliability.

• PLC and HMI programming skills that enable you to troubleshoot and support sophisticated automation systems.

• Support experience with complex equipment in the recycling, plastics, or processing industries-applying your skills to sustainable solutions.

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Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.Coperion is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".