New

Associate SRE Engineer

Zelis Healthcare, LLC
United States, Massachusetts, Boston
149 Newbury Street (Show on map)
Jul 14, 2025
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview As an SRE (Site reliability engineer) , you will utilize superior knowledge and exposure to perform highly complex product testing, systems analysis, research, maintenance, configurations, and other testing activities. You will also play a key role in the development of work teams with good team player skills. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities. Roles and Responsibilities: Gathering and analyzing metrics from both operating systems and applications to assist in performance tuning and fault finding. Partnering with development teams to improve services through rigorous testing and release procedures. Participating in system design consulting, platform management, and capacity planning. Creating sustainable systems and services through automation. Balancing feature development speed and reliability with well-defined service level objectives. Participating in blameless postmortems to identify resilience and reliability improvements. Oversight and optimization of AWS infrastructure using configuration management and infrastructure-as-code best practices. Triaging, routing, and resolution of issues and incidents identified by both internal and external stakeholders. Advising and guiding other organizational teams with a focus on automation, maintainability, reliability, performance, and security. Leading, advising, and analyzing load and performance testing exercises to identify performance bottlenecks and breakpoints, and determine infrastructure needs accordingly. Measurement, monitoring, and reporting of availability, latency, and overall system health based on SLIs/SLOs/SLAs. Engagement in capacity planning, demand forecasting, software performance analysis, and systems tuning. Managing the CI/CD pipeline and migration of client software releases through QA, UAT, and production environments to ensure high-quality, on time delivery of all dependencies. Documentation of tribal knowledge to reduce knowledge silos and reliance on institutional memory to support and maintain reliable systems. Triaging and troubleshooting production issues related to our S365 products. Researching and implementing ways to automate the management of our infrastructure and toil. Supporting deployments across our growing development, UAT, and production environments. Building out uptime, latency, and error monitoring for the S365 stack. Participating in blameless postmortems for incidents. Taking part in on-call rotation for production support . Works closely with software development team (Business Analysts, Developers & other testers) to ensure timely and effective testing effort. Writing queries to extract data for test case data comparison. * Exposure and basic understanding with API testing tools such as Postman, SoapUI, or similar. * Strong knowledge of software QA methodologies, tools, and processes. * Understanding in any one of the automation such as Java, selenium, C-sharp or Python. * Proficiency in SQL and scripting. * Understanding of Agile/Scrum development principles. *Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.* Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.