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Client Liaison Director USA Remote Job Summary We are seeking a highly skilled Client Liaison Director to serve as the primary account manager for our healthcare payer clients. This role will act as a single point of contact, ensuring smooth communication, resolving issues, and driving long-term client satisfaction. The ideal candidate will have experience in health plan platform migrations, BPaaS (Business Process as a Service) solutions, and healthcare operations. Key Responsibilities
- Serve as the dedicated account manager for assigned healthcare payer clients, ensuring seamless coordination and execution of BPaaS services.
- Act as the single point of contact for the client, managing communication, updates, and escalations.
- Monitor, coordinate, and communicate strategic objectives to align with both client and organizational goals.
- Oversee the implementation and ongoing service delivery of healthcare operations, ensuring high-quality performance and client satisfaction.
- Develop and maintain strong relationships with stakeholders, anticipating and addressing client needs proactively.
- Analyze and utilize data to identify opportunities for process improvement and service optimization.
- Lead client meetings, performance reviews, and strategic discussions, ensuring clear reporting on KPIs and contract obligations.
- Ensure compliance with contractual obligations, including maintaining client satisfaction and approval for any leadership or staffing transitions.
Requirements & Qualifications
- 3-5 years of experience in healthcare payer operations, health plan migrations, BPaaS services, or account management.
- Strong knowledge of healthcare outsourcing, claims processing, utilization management, and appeals & grievances.
- Proven ability to manage client relationships and oversee large-scale service implementations.
- Excellent verbal and written communication skills, with the ability to present to senior executives.
- Strong problem-solving and negotiation skills to resolve client issues effectively.
- Self-motivated, analytical mindset, and ability to work in a fast-paced, high-pressure environment.
- Bachelor's degree preferred in business, healthcare administration, or a related field.
Preferred Experience
- Account management or relationship management experience within healthcare BPO or BPaaS services.
- Experience working with Medicare, Medicaid, and Commercial health plans.
- Strong data analysis skills to track KPIs, client satisfaction, and performance improvements.
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Firstsource
Jul 14, 2025