Field Operations Specialist - Refractive

Sightpath Medical
short term disability, long term disability, 401(k)
United States, Alabama, Trussville
Jul 14, 2025
Field Operations Specialist - Refractive Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening for a Senior Operations Specialist - Refractive. Why work at Sightpath Medical? Great company culture Opportunities for career growth A challenging and rewarding environment where you'll work with smart, fun and energetic people 401(k) plan Medical Benefits including medical, dental, vision, health savings account, short term disability, long term disability Health and Wellness Program Main Purpose: Onboarding On-the-job training and raise the bar on field staff Emergency and vacation coverage for field staff Emergency and scheduled equipment maintenance and repairs Responsibilities: Onboarding Exchange and keep current all surgeon and facility preferences Work with Strategic Market Manager to obtain surgeon and facility preferences while assisting the Laser Engineer that regularly services account to ensure success in their role Assist with new Laser Engineers in roles and those Laser Engineers covering for new customers Document all equipment and procedural incidents with Clinical Services and/or Director Maintain proper credentials and communicate with facility as required On-the-job training and raise the bar on field staff: Assist in the onboarding and training process for new field staff Complete a proficiency sign-off for new hires and/or advanced trainings for field staff Assist and/or administer evaluation of field staff Provide guidance on areas to focus on and improve Emergency and vacation coverage for field staff: Take over Laser Engineer duties in case of emergency or for vacation coverage Provide assistance to the physician and surgical staff. To include, standard operation of equipment Provide courteous and professional assistance at all times Administer pre-trip and post-trip vehicle inspections when covering for field staff Emergency and scheduled equipment maintenance and repairs: Parts management for cataract and refractive equipment Schedule and perform preventative maintenance on cataract and refractive equipment Maintain a functional and efficient PM facility Qualifications: All qualified candidates must have their Laser Engineer certification, equivalent years of experience or be working toward gaining certification within time allowed at time of hire Preferred experience in OR room having assisted with ophthalmic procedures/LASIK procedures Preferred experience and understanding of health care facilities Candidates must have good verbal communication and written skills, excellent customer service skills, customer relationship building skills, problem solving and strategic thinking skills Computer skills required: Word processing, spreadsheets, Internet software, E-mail The candidate must be able to handle emergencies calmly and logically, ensuring appropriate communications to involved and required parties Candidates must be proactive and a high energy individual This position requires frequent travel (up to 75%), weekend travel and also potential short notice notification Valid Driver's License SIGHTPATH is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.