Credit Analyst III

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

Summary:

The Credit Analyst will support a team lead and report to the Supervisor of Credit and Collections. The Analyst is responsible for understanding the credit and collections process and ensuring that it is being carried out within PA PUC regulations and overall business strategy. The Analyst will also be responsible for ensuring proper payment allocation to DLC customer accounts. The Analyst will be expected to proactively seek out, review, and present data to develop business cases for process improvements or savings opportunities and support organizational goals. The analyst also supports daily collections activity through reviewing control reports, taking corrective action, collaborating with peers, direct contact with customers, and answering a variety of requests.

Job Responsibilities:

• Serve as subject matter expert and primary point of contact for business partners
• Leverage data and reporting to recommend and support execution of credit and payment strategies that align with desired KPI performance
• Work to document standard operating procedures and ensure team is following proper processes
• Recommend ways to optimize existing processes, create efficiencies, and drive implementation of new processes
• Identify opportunities for Payment and Credit process automation and work with IT to implement improvements
• Work with Supervisor of Credit to review vendor contracts and invoices, aid in RFP process, and ensure proper tracking of vendor performance
• Serve as Credit Lead on cross functional projects, ensuring that regulatory and business requirements are maintained and achieved
• Lead other analysts on execution of data clean-up efforts
• Track bad debt expense, explain variances, and lead efforts to improve bad debt performance
• Produce reporting as required by regulation or requested by business leaders
• Extracts and analyze data relating to billing, credit, and payment functions
• Develop reports and executive summaries highlighting critical findings
• Present learnings to business leaders
• Testify as DLC witness in lawsuits or PUC hearings as required
• Complete daily outbound calls/emails to delinquent customers
• Support promotion of pilot campaigns to production

Education/Experience Requirements:

• Bachelor's degree in business management, or other relevant field, or an equivalent education and experience may be considered.
• Three (3) years related experience

Preferred Qualifications

• Familiarity with PUC regulations dealing with credit and collection processes would be beneficial.

Skills & Abilities Utilized in this Role Include:

• Competent with Microsoft Office products: Power BI, OneNote, Excel, Word, and PowerPoint with the ability to prepare charts and graphs
• Experience in working with large data sets to create summary reports and analysis as well as experience managing programs and/or projects
• Superior written and verbal skillsand ability toeffectively communicate at all levels of the organization
• Demonstrated ability to prioritize and work independently as well in an inclusive team environment by fostering relationships

Scope

Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and work flow. Responsible for using prescribed guidelines to analyze situations and solve problems. Work is typically of moderate complexity requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base and develop capabilities by partnering with more experienced staff as needed

Decision Impact

Problems and issues faced are vague but may be recognizable based on past experience. Accountable for some direct level of reasoning and decision making in straightforward situations based on precedents.

Hybrid Work

Position follows our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Reporting location and frequency may be subject to change based on job role and department needs.

Storm Roles

All Non-Union Employees will serve in storm roles as appropriate to their role and skillset. Please be sure to discuss storm roles with the hiring manager for this position, as duties can vary across the Company.Examples of storm roles could include but aren't limited to duties such as: working with operations for service center support or with the communications, customer service or government affairs teams to respond to public and customer requests for information, etc.

Data Governance

Utilize data to make business decisions as appropriate for the position, support data stewardship activities and partner with IT on underlying data needs.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.