Call Center Representative

Description

The Call Center Representative will handle day-to-day activities of the support team as well as other assigned duties. Hours are 8:00 am to 5:00 pm during training, and 10:30 am to 7:00 pm after training is completed, with possible overtime.

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG's) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman's commitments to our people, inclusion, and sustainability.

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.

What You Will Do

In this role, you will:

• Support inbound calls, emails and chats from plan participants including defined benefits, defined contributions, and health and welfare.
• Research account or plan specifications
• Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
• Complete participant transactions as required using Internet applications, Automated Voice response system, or manual procedures as required

What We Are Looking For

Required Professional Qualifications

• High school graduate or GED
• Able to handle multiple priorities with success
• Strong problem-solving skills
• Proficient in Excel and Word
• Willing to work overtime
• Strong communication skills (both written and verbal)

Preferred Professional Qualifications

• Two years of administrative office experience preferred but not required
• Proficiency in the use of computers and other general office equipment

Personal Qualifications

• Works well within a team environment and takes ownership of personal work product
• Proficiency in the use of computers and other general office equipment
• Proficiency in Microsoft Office Suite
• Attention to detail
• Excellent problem-solving skills
• Able to productively respond to change
• Excellent organization and time management skills

Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Location

Candidates hired into this role will be required to work in-person in the Milliman office in Dallas, TX on a weekly basis, but flexible work arrangements [after a training period] will be considered. The expected application deadline for this job is August 29, 2025.

Compensation

The hourly pay for this role is $19 - $19.5 an hour, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc. This is a full-time, non-exempt overtime eligible role; overtime eligible after 40 hours of work.

Benefits

We offer competitive benefits which include the following based on plan eligibility:

• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) - Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation - Pre-tax savings for eligible transit and parking expenses.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

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