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The salary range for this job posting is $55,132.00 - $88,210.00 annually + bonus + benefits. Pay Type: Salary
The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process. Encova Insurance is seeking Senior Claims Resolution Specialist (Commercial, Auto Casualty). This is a home-based opening, and we will consider any well qualified candidate who resides within any state eligible for employment as shown on our careers page. In this role, you will report to a Manager, Casualty Claims. Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.
JOB OBJECTIVE: Investigate, evaluate, negotiate and settle commercial casualty auto claims and any related coverage within established best practices and applicable jurisdictional guidelines. ESSENTIAL FUNCTIONS:
- Investigate, evaluate, settle and process commercial auto claims primarily on the phone with limited in-person contact.
- Handle first and third-party commercial auto claims including injury and property damage primarily under commercial auto and garage forms and endorsements. Claims will generally range from low to moderate severity and may involve disability, wage loss and hospital treatment.
- Assist in the handling of automobile physical damage claims in conjunction with our material damage department.
- Provide limited handling for commercial auto lines lawsuits as requested.
- Comply with the claims organization's policies, established best practices and jurisdictional guidelines.
- Comply with practices and procedures for contact and communication, verification of coverages, determination of liability, investigation of losses, and determination of claims values, completion of forms and reports, negotiation and settlement of claims.
- Comply with all state Fair Claims Practices acts and obtain state licensing as required.
- Maintain competency in the use of our claims system and manage efficient and effective follow-up practices.
- Effectively handle, investigate and close 42 losses per month, on average.
OTHER FUNCTIONS:
- Maintain an ongoing understanding of claims processes, procedures and systems, and stay current on fair claims practices laws, compliance issues, and business-related developments.
- Make limited outside contacts at the discretion of the casualty manager.
- Perform other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- The candidate must have previous experience as a Claims Resolution Specialist or its equivalent in the industry.
- Due to the complexity of the work performed and the frequency of customer contact, experience in successfully working with customers is strongly desirable.
- Experience may be achieved in part or in full through the following: Sales experience, public service experience (e.g., police, social work) and/or other professional-level business experience.
- Continuing education during the first two years of employment is preferred and may be obtained through the following: In-house claims training classes, The Institutes (Associate in Claims (AIC) and/or Chartered Property Casualty Underwriter (CPCU) designations) or other accredited insurance education providers.
- This position requires excellent knowledge of all company commercial auto and commercial garage policies and coverages.
- The individual must understand tort law, be familiar with medical terms and treatments, and be able to effectively negotiate settlements.
- Demonstrate the skills and abilities listed in the Claims Resolution Specialist job description.
- A college degree and the ability to read, write and speak fluent Spanish are strongly desired.
This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating and financially rewarding opportunities.
Join us to discover a work experience where your diverse ideas will be met with enthusiasm - where you can learn and grow to your fullest potential. What you can expect from us
Join our family of industry leaders, and let us reward you with a competitive salary, bonus and benefits package that includes but is not limited to: a 401(k), wellness programs, bonus incentive plans and flexible schedules, with an early close of the office every Friday. Additionally, Encova aspires to be an outstanding corporate citizen in all the markets we serve; we encourage and support associate participation in community initiatives through our foundations.
Encova Insurance is an EOE/E-Verify employer.
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Encova Insurance
401(k)
Jul 16, 2025