Showroom Experience Leader

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

The Acura Digital Revolution (ADR) Value Stream Owner for Showroom Experience would be leading the strategy, implementation, and operation of a new Showroom Experience to assist our omnichannel, digital selling experience. Specifically, the Value Stream Owner would be resposible for:

• Lead decisions regarding the omnichannel experience in the dealership to assist a seamless integration between the digital selling platform and the in-person experience
• Oversee technology hardware selection and implementation to assist this experience.
• Set the vision for future improvements to the Showroom Experience
• Ensure the field and dealers are ready for the new ADR mindset and ways of working, whether the changes are from Showroom Experience or other Value Streams.
• Assist the field and dealers to be ready to sell BEV - advise on overall benefits, incentives, and charging solutions.
• Organize with National Sales for all sales activities, such as allocation strategy, demo vehicles, and Home Electrification displays.
• Identify key metrics and KPIs to measure success and manage dealer performance
• Propose changes to dealer performance bonus structures as appropriate
• Represent and advocate for the Business in judicious planning, product development and solution management that are in alignment with all AHM Business Units (Auto Honda, Acura, Power Sports Products, Power Equipment, Marine, AHFC and Honda Canada) business strategies
• Lead change management and communication plan actions, within the organization across the Business Units and externally (AHM, field, dealers, customers, business partners).
• Successful executive approval and deployment of said projects
• Be an inspiring leader for all associates, contingent staff, professional services, and vendor partners in multiple locations (on-shore and off-shore).

Showroom Experience Value Stream Owner, as part of the Acura Digital Revolution, our digital transformation initiative in preparation for the first Battery Electric Vehicle launch, includes the following three products:

1. Omnichanel experience and process
2. Field & Dealer Training and Communication
3. Showroom hardware

In addition to having a strong vision for the Showroom Experience, the Value Stream Owner will lead the vision for future improvements to the Experience to provide unique customer experience in line with the technological innovation and progress that the society is undergoing. This means leading innovative project teams using Agile methodologies. Strong understanding of software development lifecycle and software release process is preferred but not required.

Oversee and guide multiple initiatives and product teams including:

• Development of critical project action plans & establishment of key milestones
• Manage project budget and, when relevant, maintain all external vendor relationships.
• Establish and track project KPIs to ensure the impact to customer experience and the business can be quantified.
• Project management required to keep schedule (e.g., managing team resourcing roles & responsibilities)
• Collaborate with ADR Transformation Office and other ADR Value Stream Owners to build alignment with all digital transformation initiatives across the enterprise.

Collaborate with other AHM teams to define strategy, including but not limited to National Sales, Sales Training, Dealer Communications, and Charging Solutions.

Collaborate with executives and stakeholders and ensure alignment on strategy, objectives, and implementation goals across the enterprise. Create, gain approval, and manage to cost, schedule, and other performance objectives.

Keep up to date on industry best practices and provide recommendations for internal strategies

Present project proposals to senior executives for approval; present updates to ADR leadership during bi-weekly sprint reviews & other meetings; convey all project impediments and collaborate to ensure speedy removal

Minimum Educational Qualifications

• Bachelors degree or equivalent experience

Minimum Experience

• 7 years vehicle-relatedexperience
• 5-7 years detail-oriented role
• 5+ years field sales experience
• 5+ years of leadership experience

Other Job-Specific Skills

• Strong detail-oriented expertise
• Ability to manage project and lead strategy based discussions
• Exceptional communication and facilitationexpertise
• Strong excel and PowerPoint background
• Strong presentationexpertise
• Ability to grasp complex processes and their interrelations across all business partners
• Abilities to weigh risks and benefits of recommendations and ability to create business justification for all recommendations presented
• Leadership expertise to capture and prioritize among contesting initiatives, ensuring judicious alignment and delivery
• Proven track record of building solid partner relationships and influencing and negotiating with key stakeholders
• Drive complex negotiations with dealers to deliver value to customers
• Ability to guide team through day-to-day project challenges while remaining focused on the "Big picture" customer problem at hand

What differentiates Honda and make us an employer of choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Regional Bonus (when applicable)
• Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development Programs

Additional Offerings:

• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Tuition Assistance & Student Loan Repayment
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs
• Free Drinks Onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.