New

Service Desk Technician

TEKsystems
$20.90 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, West Bend
Jul 16, 2025
Description We are seeking a highly motivated and customer-focused Service Desk Consultant in West Bend, WI. In this role, you will be the first point of contact for technical support, providing assistance via phone, remote desktop, and chat. You will troubleshoot a wide range of hardware, software, and network issues, ensuring timely resolution and excellent customer service. This is a great opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering high-quality IT support. Key Responsibilities * Provide first-level technical support to end-users via phone, remote tools, and chat. * Troubleshoot and resolve issues related to hardware, software, printers, mobile devices, and network connectivity. * Log and track incidents and service requests using ServiceNow or similar ITSM tools. * Escalate complex issues to appropriate support teams when necessary. * Assist with user account management, including password resets and access permissions. * Document solutions and contribute to the knowledge base to improve support efficiency. * Maintain a high level of customer satisfaction through professional and courteous communication. Required Skills & Qualifications * 1+ years of experience in a Service Desk or Help Desk environment. * Strong troubleshooting skills across Windows OS, Microsoft Office 365, and common enterprise applications. * Experience with ServiceNow or other ticketing systems. * Familiarity with remote support tools and techniques. * Excellent verbal and written communication skills. * Ability to work independently and as part of a team in a dynamic environment. Preferred Qualifications * IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications. * Experience supporting Active Directory and Exchange. * Knowledge of basic networking concepts (DNS, DHCP, VPN, etc.). Pay and Benefits The pay range for this position is $20.90 - $20.90/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Bend,WI. Application Deadline This position is anticipated to close on Jul 29, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.