User Experience Research Intern

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Responsibilities

• The purpose of the internship is to provide a current bootcamp, certificate, college student, or recent graduate with practical, hands-on experience in a technical setting while contributing to meaningful research projects that support the goals of the department and organization. The intern will gain exposure to day-to-day operations, develop key professional skills, and explore potential career paths.

  Primary Responsibilities

  • Partner with experienced UX researchers to conduct end-to-end user research and usability testing.

  • Develop test plans, conduct testing, analyze results, and document findings.

  • Collaborate with UX designers, Product Managers, and cross-functional teams.

  • Assist in maintaining and updating departmental databases, spreadsheets, and content management systems for the user research toolkit.

  • Help create and update documentation, user guides, and standard operating procedures.

  • Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools.

  • Present a final project or summary of learning to the team at the end of the internship.

  This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

  Qualifications

  Knowledge, Skills, and Abilities

  • Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)

  • Strong analytical, technical troubleshooting, and organizational skills

  • Comfortable learning and using new systems and applications

  • Ability to be comfortable with ambiguity and asking for help when needed

  • Excellent verbal and written communication skills

  • Ability to maintain confidentiality and follow data security protocols

  • Self-motivated with strong attention to detail

  Experience

  • Currently enrolled in or recently completed courses, certification, or degree in UX design, usability testing, user research, human factors, anthropology, psychology, or a related field.

  • Must be eligible to work in the United States without sponsorship during the internship period.

  • Must be in good academic standing with an expected graduation date.

  Preferred Qualifications

  • Interest in higher education and lifelong learning

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.