Temporary AV Support Specialist - Evanston

Department: Temp Center
Salary/Grade: TMP/01

Position: Temporary AV Support Specialist
Hours: This is a full-time position (37.5 hours per week, 7 am-4 pm)
Pay: $25.00 per hour
Campus: Evanston Campus
Approximate start date: 7/15/2025
Approximate end date: 12/30/2025

Northwestern University is seeking a temporary AV Support Specialist for the Evanston campus.

Temporary Job Description:

The Support Specialist is responsible for providing excellent Information Technology and Audio-Visual support throughout the school of business to students, faculty, staff, and infrastructure (classroom, study rooms, conference rooms and common areas). The incumbent must be able to work flexible hours.

Specific Responsibilities

• Providing excellent front-line technical support for all Kellogg faculty, staff and students
• Supporting and maintenance of devices and IT services
• Supporting video recording and web conferencing sessions
• Providing technical support for public computing, including printers, computer kiosks, public displays and peripherals
• Performing non-technical tasks and other related duties as required or assigned

Minimum Qualifications:

• 2 - 4 years of experience in the field of Information Technology end user computing and/or Audio-Visual support or equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Two years of customer service experience providing excellent in-person or over-the-phone support
• Proficiency in Microsoft Office, Windows OS, and Mac OS
• Intermediate skills supporting and troubleshooting of audio and video integrated systems and/or computing devices
• Basic understanding of TCP/IP networking
• Professional demeanor with strong ability to work with others as an effective member of a team
• Ability to follow instructions and work effectively with minimal direct supervision
• Ability to make sound decisions and work effectively even under time pressure
• Detail-oriented, self-motivated, and excellent communication skills

Preferred Qualifications:

• Basic experience in troubleshooting Windows and Apple hardware
• Advanced problem-solving skills supporting and troubleshooting of audio and video systems
• Exposure to incident tracking tools (i.e., ServiceNow, Footprints, Remedy, or other)
• CTS, A+, Microsoft, Apple, or equivalent certification(s)
• 2 - 4-year college degree

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.