Site Operations Coordinator

Recruiting Opportunity Closes: 07.22.2025

Hourly Wage: $28.00

Hours Per Week: 40

Status: Non-Exempt / Full Time

Number of Positions: 1

Department: Bridgeway of Hope Program

Position Title: Site Operations Coordinator

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume.

To apply online go to: Site Operations Coordinator , or https://tinyurl.com/heukkj2m

To apply in person go to 6655 NE 82nd Ave., Portland, OR 97220. Bring a resume and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Nell Armitage at nell.armitage@usw.salvationarmy.org or call 971-230-5303. Ms. Armitage is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Education and Work Experience:

• Bachelor's Degree required; bachelor's or master's degree in social work, or a related field, preferred. Other comparable experience considered.
• At least three years' experience in operations and/or administrative work. Knowledge of Social Services and Experience working with individuals from a variety of backgrounds and educational levels required.
• Customer service experience.
• Critical thinking; sound judgment; and decision making.
• Skilled in working with a team.
• Oral and written communication skills.
• Must be highly motivated and a self-starter.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

Scope of Position:

This position will play a key role in the daily operations of the shelter program, ensuring smooth functioning and providing supportive care to program participants. It will oversee the resident manager (night shift) and the custodian and/or custodial contractor, ensuring the program delivers exceptional service to its participants. Working closely with the Program Director/Program Manager, the role will ensure all policies and procedures are followed. Additionally, this position will have direct responsibility for overseeing the intake and exit processes for program participants.

Knowledge, Skills and Abilities Required:

• Knowledge of standardized but moderately complex procedures and operations requiring training and experience to be successful.
• Strong computer skills for internal digital systems. Strong written and oral communication skills.
• Ability to function with limited direct oversight and/or with limited remote training
• Ability to complete tasks in a timely manner, prioritize multiple requests and demands
• High level of problem-solving skills to complete the days challenges
• High level of patience, Ability to function and work in a stressful environment
• Maintain confidentiality and privacy of Program Participants and Shelter Staff.
• Crisis intervention and non-violent mediation skills a plus.
• Cannot participate in any form of substance abuse or show evidence of use/abuse while performing their duties or while present on Salvation Army property.

Licenses and Certifications preferred: Driver license. Trauma informed care. Assertive engagement; first aid and CPR; non-violent crisis intervention; peer support; safe driving; civil rights training; bloodborne pathogens training; de-escalation training.

Essential Duties and Responsibilities:

• Support Salvation Army Bridgeway of Hope programs policies, procedures, goals and objectives.
• Provide direction and support to the Resident Manager so they can fulfill their duties.
• Input and track statistical Data for The Salvation Army Wellsky database in a timely manner and/or on as needed basis.
• Oversea offsite transportation, regular or special trips, and vehicle usage for the program. Uphold the programs vehicles for serviceability, inspections, and registration.
• Coordinate with outside vendors for regular maintenance, Support services, insurance claims, and special projects.
• Attend assigned community networking meetings to maintain, improve, and seek new partnerships as applicable and assigned.
• Maintaining ongoing contact with current and prospective referral sources which is sufficient to ensure referrals at an adequate level to maintain program integrity.
• In the absence of the Director/Program Manager, collaborate with the Team to ensure the continued and effective daily operations of the program.
• Assist and provide support to the team in creating a Trauma-Informed System, Assertive Engagement and a customer service type of care to ensure all participants who enter into the programs benefit.
• Respond to requests from program participants about the program and any supports needed.
• Provide intake with participants to determine program eligibility.
• Conducts screening interviews at the program or at other community agencies and institutions with applicants seeking admission to the program. Confer with referral agents and other outside-agency personnel concerning prospective participants as needed.
• Processing of admitted beneficiaries via orienting them to the program of services. Room assignments. Explaining applicable rules and regulations. Obtaining necessary signatures on formal agreements. Initiating case record folders, dispensing canteen and ID cards, dispensing clothing requisitions. Taking personal inventories as needed.
• Any participants exiting the program should be supported in a meaningful and honorable manner. Referring of rejected applicants to other, more appropriate community agencies and institutions.
• Engage in the Exit procedure with all participants who positively or negatively exit the program.
• Use active and compassionate communication skills.
• Maintain organized records of pertinent program related information and compiles required data in reports or organizational databases. Prepares and submits reports following established timelines and procedures.
• Ensure the program facilities are operational, clean, and in good standing at all times.
• Setup and tear down from special events, programs, and classes. Provide oversight for others that may do so.
• Provide oversight to the custodian and/or custodia contractor to ensure the facility is clean and sanitary.
• Identify any broken or non-functional equipment. Seek out a plan to reinstate that equipment or replace it. Identify any damaged infrastructure and report it to the Maintenance Technician.
• Log pertinent information in a timely fashion.
• Be present and on time for all staff meetings and program activities as assigned.
• Receive and provide support for emergencies and other emergent concerns.
• Other duties as assigned.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone Ability to operate a desktop or laptop computer
• Ability to lift to 50 lbs.
• Ability to access and produce information from a computer
• Ability to understand written information
• Must be able to drive a motor vehicle and be certified to drive with The Salvation Army.
• Works on many projects at once in a semi-open office environment with interruptions and noises from voices, telephones, printers.

Miscellaneous:

The Salvation Army does have a dress code that includes professional dress which is appropriate to the work environment and reflects well on the organization.

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Individuals with disabilities may request modifications to the job or work environment to meet the physical demands of the position, and The Salvation Army will make every effort to accommodate such requests, provided they are reasonable and do not cause undue hardship.

In any role with The Salvation Army, it is difficult to predict the variety of tasks and requests that may arise. This applies to the position in question, where flexibility and a cooperative attitude are essential for the effective delivery of services. The Salvation Army reserves the right to modify job duties and responsibilities as needed.

Supervisor: Program Director, Bridgeway of Hope Program

Bachelors of Social Work (required)
Masters of Social Work (preferred)

At least three years' experience in operations and/or administrative work. Knowledge of Social Services and Experience working with individuals from a variety of backgrounds and educational levels required. Customer service experience.
(required)

Driver's License (required)

Skills