Position Details
Posting Summary
| Position Title |
Office and Housing Operations Coordinator |
| Overview |
St. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate, master's, and doctoral students each year. Across its five Schools, Fisher offers nearly 40 majors in the humanities, social sciences, natural sciences, business, education, and nursing; 11 pre-professional programs; and master's and doctoral programs in business, nursing, education, pharmacy, and public health. The University's residential campus boasts a robust living and learning community and a successful intercollegiate athletics program. Fisher is a community where all are welcome, regardless of religious or cultural background.
The University continues to honor its founders, the Congregation of St. Basil, by embracing their motto, "Teach Me Goodness, Discipline, and Knowledge." We are located in Pittsford, N.Y., seven miles outside of the city of Rochester. The campus is situated on 164 park-like acres-a beautiful setting for a warm, friendly campus community. |
| Job Responsibilities |
The Coordinator is the first point of contact for everyone contacting the Office of Residential Life and ensures the daily administrative operations of Residential Life run efficiently and seamlessly. Additionally, the Coordinator assists with the administrative functions of the housing operation including break housing, billing, assignments and withdrawals.
The Coordinator listens and responds to any concerns in a friendly, calm, understanding, and knowledgeable manner. Regularly working with students and their families requires the Coordinator to maintain confidentiality, an even demeanor, tact, and a supportive but firm manner.
The Coordinator is expected to be able to multitask and manage multiple priorities and work in a busy office environment with distractions. The Coordinator provides administrative and scheduling support to the Director of Residential Life with a high degree of organization.
Office Support (50%)
- Perform a variety of office functions including answering phone calls, email inquiries, attending to "walk ins", etc.
- Refer students to appropriate campus resources, or schedule students when referrals are made within the Department
- Interpret and communicate all procedures and policies regarding Residential Life to constituents
- Approve and disseminate postings for the Residence Halls
- Maintain accurate electronic student files
- Maintain inventory of office supplies, materials, etc.
- Distribute office mail and packages
- Provide administrative and calendar support to the Director, Assistant Director, and Assistant Dean of Students
- Support the Department's student recognition efforts
- Represent the office at orientation as well as yearly orientation efforts including Great Beginnings as needed
- Manage calendars; schedule appointments and meetings
- Process room reservations and catering requests as needed
- Administrate departmental budget
- Coordinate purchasing requests for the Office
- Compile and review budget logs and expense reports
- Track spending and reconcile purchases
- Attend weekly individual meetings with the Director
- Assume other responsibilities as assigned by the Director
Housing Operations Support (50%)
- Assist with new student housing assignments and current student room change processes
- Review and process student break housing requests
- Coordinate room inspection process with the Residence Directors
- Coordinate the housing waiting list and housing withdrawal processes
- Oversee appropriate vandalism and damage billing procedures
- Serve as departmental resource for Star Rez
- Coordinate all lists and paperwork for residence hall openings, closings and breaks
- Communicate with students and families about living on campus including room change procedures
- Maintain departmental website in consultation with Director and University webmaster
- Serve as the liaison to OIT for issues
- Serve as the point of contact for Admissions for tour rooms and coordinate the securing of tour rooms with the Residence Directors
|
| Education / Experience |
Required:
- Bachelor's Degree or equivalent work experience.
- Desire to work in a student-centered environment.
- Excellent writing and interpersonal skills.
- Ability to Operate: phone, fax, printer, scanner, copier, etc.
- Computer Skills: Outlook (calendar management), Word, Excel.
Preferred:
- StarRez
- Experience working in a higher education environment.
- Computer Skills: Canva, OneNote, housing management software.
|
| Competencies / Skills |
- Provides accurate, efficient, and friendly customer service to students, families, and visitors
- Demonstrates sound judgment, professionalism, and strong communication skills
- Manages multiple priorities independently in a fast-paced environment
- Maintains confidential records and handles sensitive information appropriately
- Performs administrative tasks including:
- Calendar management
- Financial tracking and processing
- Supply ordering and inventory coordination
- Preparation of documents and reports
|
| Supervision of Employees |
|
| Work Environment |
Busy office with many interruptions. Must be available to work a limited number of extended hours, some weekends and for special events. This is a front office position and an organized, clean workspace is a must. |
| Equipment to be Used |
Microsoft suite of products (Outlook, OneNote, Excel, Word, PowerPoint, OneDrive, SharePoint), Google Drive, Banner (data warehouse for all functional areas across campus), StarRez (housing and occupancy management system), fax, scanner, printer, copier, multi-line telephone. |
| Job Type |
Full-time |
| Work Hours |
35 hours/week, 12 months/year |
| Special Conditions for Eligibility |
|
| Minimum Number of References Requested |
3 |
| EEO Statement |
It is the policy of St. John Fisher University to provide Equal Employment Opportunity to all employees and applicants for employment in accordance with the applicable federal, state, and local laws governing non-discrimination in employment in each locality in which the University has employees.
The University does not discriminate against applicants or employees in hiring, promotion, termination or the terms and conditions of employment on the basis of race, color, religion, gender, sex, perceived sex, gender identity, gender expression, the status of being transgender, sexual orientation, national origin, citizenship, age, disability, marital status, military status, veteran status, predisposing genetic, characteristics or genetic information, arrest or conviction record, status as a victim of domestic violence, or any other characteristic protected by law.
The Title IX Coordinator is the designated University official with primary responsibility for coordinating compliance with Title IX and related federal and state laws. The Title IX Coordinator, Meg Flaherty, Ph.D., can be reached by phone (585-385-8232), email (
titleix@sjfc.edu<>
titleix@sjfc.edu>), in-person in Campus Center 209, or outside of business hours by contacting the Office of Safety and Security (585-385-8111). |
| Work Location |
3690 East Ave., Rochester, NY 14618 |
| FLSA |
Non-Exempt |
| Salary / Hourly Range |
$18.20 - $21.40 per hour |
| Notes |
The salary range for this role is set based on a variety of factors, including but not limited to internal equity, qualifications, experience, and education. The above hiring range is one component of the University's competitive Total Rewards package which can be viewed
here |
Posting Detail Information
| Posting Number |
S00722P |
| Desired Start Date |
08/11/2025 |
| Open Date |
|
| Open Until Filled |
Yes |
| Special Instructions to Applicant |
|
Supplemental Questions
Required fields are indicated with an asterisk (*).
- *
Please choose the highest level of education you've completed:
- I have not completed a college degree
- I have an associate's degree
- I have a bachelor's degree
- I have completed college coursework beyond a bachelor's degree
- *
How many years of experience do you have in this type of position?
Required Documents
- Resume
- Cover Letter
Optional Documents
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St. John Fisher College
Jul 16, 2025