New

Medicare Resource Specialist

Mass General Brigham Health Plan
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 16, 2025
Responsible for assisting Medicare Advantage members to connect members to care, including finding PCPs, explaining flex card spending, and finding DME. Essential Functions -Researches information on community social resources. -Maintains files of brochures, information packets and applications for all types of community resources. -Collaborates with social work staff and personnel from community agencies to obtain needed information. -Assists in planning/implementing in-service presentations by and about community resources. -Assesses patient/family understanding of available resources. -Educates patients/families about appropriate resources and how to access them. Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Experience related experience 2-3 years preferred Knowledge, Skills, and Abilities Familiarity with medical terminology. Familiarity with community services/resources. Ability to maintain effective working relationships with patients/families. Knowledge of current community resources. Strong assessment and crisis intervention. Strong collaborative skills and a desire to work in a complex, fast-paced environment. Excellent interpersonal skills. Excellent collaboration, customer service and advocacy skills. Excellent written and verbal communication skills. Working Conditions This is a mostly remote role with quarterly team meetings at the office in Assembly Row, Somerville There is also an in-office training in Somerville in September This is a full-time (5 days/week) 8:30-5 PM ET schedule Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.