Data Scientist, Data Science

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National Grid is hiring a Data Scientist for Customer Connections in Waltham, MA
This is a Hybrid Role - Must live within a commutable distance to our locations.

National Grid is committed to enabling a clean, fair, and affordable energy transition. We connect tens of thousands of new electric and gas services each year, including upgrades to services that are hosting distributed energy resource (DER) applications that add renewable energy, energy storage, and other clean technologies onto the utility grid.

Supporting the Connections & Strategic Accounts departments in New York and Massachusetts, this position will join the Customer Connections Process & Systems team focused on user experience (UX), data integrity, process improvement, and innovation with a vision to provide a best-in-class customer connection experience. This position will implement technical solutions and other improvements that optimize data integrity, security, accessibility, and visualizations.

• Lead initiatives to automate processes, including but not limited to: translating outdated processes into Python scripts, creating bots that complete routine or repetitive tasks, participate in projects to train or create generative AI agents and other tools
• Develop training curriculum and facilitate professional development of other team members, especially regarding tools and techniques related to data science, data visualization, and data security
• Collaborate with IT and Architecture to set the strategy for data interfaces and dataflows to/from other IT systems at National Grid to ensure the needs of business users are met and enhanced
• Create, customize, and implement data integrity tools that incorporate visual management, error proofing, and data validation techniques to prevent and proactively identify process and automation breakdowns
• Analyze connection application trends as well as performance, operational, and billing data to communicate insights to leaders, teams, and customers in concise, visually stunning formats that enable them to make informed decisions
• Troubleshoot records, data fields, and associated meta-data to identify interface, automation, and user errors when users raise concerns about potential IT issues
• Review and analyze existing legacy data and lead efforts (using automation where feasible) to refine and clean up anomalies and missing data
• Develop a detailed understanding of key business processes, customer needs, and utility regulations affecting the customer experience in order to help identify where potential enhancement requests may break fundamental aspects of the user experience and/or conflict with utility best practices or regulatory requirements
• Collaborate with leaders, subject matter experts, customers, and other team members to identify potential enhancements to improve performance, user experience, and data accuracy
• Perform routine administrative tasks to ensure appropriate levels of user access and permissions, data integrity, and a positive user experience overall
• Assist other team members as needed with ad hoc process improvement, automation, and IT enhancement projects
• Other tasks and special projects as assigned

• Master's degree with at least 2 year of professional work experience OR Bachelor's degree with at least 4 years of professional work experience
• At least 2 year of previous engineering, computer science, data science, or data-based visual management experience, with a strong preference for roles in an agile IT work environment (other experience in the relevant business units that this position is supporting will be considered if a candidate is otherwise qualified)
• Work or academic experience in any of the following fields is also desirable: engineering, computer science, computer programming, data science, infographic design, data visualization, machine learning, artificial intelligence, user experience (UX) design, website design, data management, agile project management
• Enthusiasm for sustainability, renewable energy, energy efficiency, and/or other clean energy technologies is preferred (work experience in these areas is also a plus)

• Strong understanding of visual management techniques and digital data visualization best practices is required, with a strong preference for candidates familiar with Power BI
• Experience and familiarity with macros, visual basic, SQL, or other advanced database and excel functionality is required
• Demonstrated ability to analyze large data sets is required, with a preference for candidates that are familiar with Python
• Ability to write clear, detailed, and precise process instructions that include technical jargon
• Ability to remain calm when communicating with users during high stress situations when things are not working as expected and set clear expectations about the path toward a resolution
• Strong preference for candidates with experience in computer programming and/or analysis (i.e. the ability to analyze code and understand the expected data outputs and anomalies in the data relative to the code)
• Preference for candidates with ability to quickly learn, understand, and effectively communicate complicated processes, programs, or policies to a variety of audiences, including a strong preference for candidates that can identify when stakeholders are misunderstanding each other in a conversation and help to "translate" between stakeholders from different disciplines or levels of experience

• Experience with SQL, Power BI, and/or Python is strongly preferred
• Proficiency with Microsoft Office 365 tools is required
• Experience or familiarity with Salesforce is preferred (other web-based user platforms and/or IT systems will also be considered)
• Experience or familiarity with JIRA is preferred (other project management software will also be considered)\

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