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Dispatch Assistant

National Grid
sick time
United States, Massachusetts, Northborough
Jul 16, 2025
Dispatch Assistant

Hourly/$23.10

Key Accountabilities
  • Must have High School Diploma or equivalent
  • Handle administrative duties within Dispatch and Scheduling.
  • Maintains applicable records associated with the field work force. For example: maintaining personnel information, schedules, daily work sheets, manpower availability, recording of emergency vacations and sick leave, and other records.
  • Updating data and running of reports as needed to support Dispatch and Scheduling and Field Operations.
  • Perform/assist with polling of Field personnel and Dispatch for overtime when directed (combination of manual and/or automated phone calls)
  • Provide notifications and updates as required to respective internal and external key stakeholders (including customers), regulatory agencies and municipalities (not exclusive to bargaining unit).
  • Knowledgeable on and able to access information from various customer and dispatching systems.
  • Interact with other departments that interface with Dispatch and Scheduling.
  • Provide support as needed to filed crews, call center, dispatch and customers to maximize customer service, safety and reliability (for example: looking up information in customer systems, databases, mapping systems, etc.)
  • Customer interaction as required.
Qualifications
  • Ability to use a variety of communication tools in proper manner
  • Ability to use telephone regarding customer contacts in an acceptable manner
  • Proficient personal computer skills
  • Must pass the Clerical Assessment Test and the Dispatch Test
More Information

Hourly/$23.10

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company's testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the Company has with a local union. Newly hired employees are bound by the terms of the collective bargaining agreement as well as other agreements between the Company and the local union.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the unique differences people bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation that comes with having diverse teams and business need.
We are committed to building a workforce that is representative of the communities we serve and provide a working environment where everyone feels valued, respected, fairly treated, and able to reach their full potential.

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