New

IT Business Analyst

Genesis10
life insurance, 401(k)
United States, Florida, Jacksonville
Jul 17, 2025
Genesis10 is currently seeking an IT Business Analyst with our client in the financial industry located in Jacksonville, FL. This is a 12+ month contract position. Responsibilities: Support the development and initial execution of a new request intake process within our production support organization Build the intake process, execute it during its early stages, and document it thoroughly to support future transition and long-term sustainability Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners Serve as the initial point of contact for intake submissions during the rollout period Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption Maintain and organize supporting documentation in enterprise wiki platforms (e.g., Confluence or SharePoint) Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability Identify opportunities for improvement or automation within the intake process and provide actionable recommendations Requirements: 3+ years of experience in business process analysis or operations support roles Strong technical writing skills with a proven ability to create clear, concise, and user-friendly documentation Microsoft Excel (including filtering, sorting, pivot tables) Wiki platforms (Confluence, SharePoint, or similar) Jira (ticket tracking, workflow configuration) Remedy or similar ITSM ticketing systems Excellent verbal and written communication skills; ability to interact effectively with technical teams and business stakeholders Detail-oriented with strong organizational and multitasking skills Familiarity with ITIL processes (especially Incident and Request Management) Experience supporting intake or operational processes within large enterprises Prior experience working in financial services or regulated environments Strong ability to translate evolving business needs into clear, repeatable processes Desired skills: Experience working in or with production support, IT operations, or application support teams Pay range: $36.18 - $44.18 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.