Workforce Scheduler Analyst

Under minimal supervision and working independently, using workforce management tools provides support and effective staff planning to deliver the appropriate level of service to Henry Ford patients within a call center environment. The scheduler analyst must have a clear and working understanding of the inter-relationships between staffing, scheduling and the contact distributions of the work product. The scheduler analyst must also have a clear and working understanding of the Henry Ford Time Entry system, correlation with workforce management (WFM) tools. In addition, to understanding the use of WFM, must also have very strong writing, computer skills and the ability to effectively communicate the resulting analysis to the management team.