Regional Director of Operations

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Under general direction of the Regional Vice President, the Regional Director oversees the operational stations across North America who are responsible for the daily inbound and outbound shipments for World Courier customers and offices outside North America.

Working closely with the Country and Customer Service Managers, this position provides support to the region by managing the day to day duties in operations, brokerage, packaging, agents, and facilities.

Responsibilities:

• Ensure procedures are implemented and field offices are compliant with all SOPs, procedures, and TSA regulations.
• Use KPIs to track overall World Courier regional and individual station performance.
• Ensure quality hiring procedures are in place to maintain excellence in our brokerage, packaging, agents, and facilities work force.
• Complete employee performance reviews, salary reviews and driver mileage reimbursement
• Work with Quality Assurance and the operations team to complete and monitor all exception reports and incidents and ensuring corrective actions are implemented.
• Ensure operational equipment needs are met, monitoring usage and replacements as needed
• Ensure new employee and recurrent training is completed.
• Monitor airline performance and take corrective actions as necessary.
• Ensure regulatory compliance with local and national government agencies (CBP, FDA, USDA, TSA, FAA etc)
• Work nationally and globally with managers/offices on issues.
• Build and maintain client, agent and vendor relationships.
• Establish and implement security procedures as part of our C-TPAT program.
• Establish / implement security procedures as part of TSA IAC and CCSF programs.
• Manage AES system and US export compliance.
• Monitor performance and productivity measures for the purpose of maximizing earnings and expenses in each of the distribution centers; prepares regional roll-up reporting.
• Prepare regional summary of physical inventory results.
• Perform related duties as assigned.

Experience and Education:

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education. Normally requires a minimum of six (6) years directly related and progressively responsible experience.

Skills and Abilities:

• Working knowledge of automated warehouse operating system.
• Ability to communicate effectively both orally and in writing.
• Good analytical and mathematical skills.
• Strong interpersonal and leadership skills.
• Strong organizational skills; attention to detail
• Ability to meet deadlines.
• Good decision making skills.
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently.
• Knowledge of computers to operative effectively with Outlook, PowerPoint, Word and Excel.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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