New

Open Enrollment Specialist

TEKsystems
$17.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Portland
Jul 17, 2025
Start Date: 8/18 Contract Only - End date approximately early Feb 2026 (potential to be hired on perm based on performance and business need) MUST LIVE IN WA, ID, OR, or UT to be considered Professional Summary We are seeking a dependable and detail-oriented Call Center Representative to support open enrollment activities for a leading healthcare services provider. This role is ideal for individuals with strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume call center environment. The successful candidate will handle incoming inquiries related to benefits plans and application statuses, perform data entry, and support administrative tasks during the peak enrollment season. Key Responsibilities * Handle a high volume of inbound calls (30-40 per day) from new and existing members regarding open enrollment and benefits plan inquiries. * Provide accurate and timely updates on application statuses and enrollment processes. * Perform data entry of call information and maintain accurate records in internal systems. * Prepare and send electronic mailings to external customers as part of the enrollment process. * Cross-train and assist with phone coverage in other departments as needed. * Operate standard office equipment including computers, copiers, and fax machines. * Work overtime and weekends during peak periods, especially October through December. * Maintain a professional and courteous demeanor on all calls, ensuring a positive customer experience. * Support additional administrative tasks and special projects as assigned. Qualifications * High school diploma or equivalent required. * Minimum 1-2 years of call center experience, preferably in healthcare or insurance. * Experience with open enrollment or insurance member services is highly preferred. * Proficient in data entry (30 WPM with 95% accuracy) and 10-key operations. * Strong multitasking and time management skills with the ability to prioritize tasks. * Familiarity with Microsoft Word and Excel; ability to open, sort, and filter spreadsheets. * Excellent telephone etiquette and communication skills. * Ability to work independently in a quiet, interruption-free home office environment. * Must be dependable, flexible, and available to work during the holiday season with minimal time off. #westpriority25 Pay and Benefits The pay range for this position is $17.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.