VOCATIONAL REHABILITATION BUSINESS EMPLOYMENT CONSULTANT - 07082025- 69206

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, HENRY COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014487_Voc_Rehab_Bus_Emply_Consultant_Henry_072125.pdf

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Necessary Special Qualifications: Positions within the Division of Rehabilitation Services of the Department of Human Services will be required to:

Overview

Responsibilities

1. Markets Vocational Rehabilitation (VR) to business and industry by identifying their needs and offering products and services to address those needs.

Getting Information:

1. Determines employer needs regarding recruitment, hiring, retention and improved disability management (i.e., accommodations, resource information, training, etc.) within the company to establish potential employment opportunities for Vocational Rehabilitation client.

Establishing and Maintaining Interpersonal Relationships:

1. Customizes a dual customer approach in building and maintaining partnerships with businesses using marketing principles to address specific issues, concerns, or needs connected to disability in the workplace, acknowledging both businesses and clients as customers.
2. Develops job leads and facilitates the employment and retention of Vocational Rehabilitation clients in community employment to meet departmental goals.
3. Conducts routine follow-up with employers to maintain working relationships while helping to resolve any problems or meet any employer needs that can be addressed by TN DRS/VR.
4. Offers assistance to counselors in the development of client on-site pre-employment or employment training programs (i.e., pre-hire work experience, on-the-job-training, and customized employment) to assist in appropriate placement of Vocational Rehabilitation clients.
5. Works collaboratively with community-based partners in employment to facilitate client placement and to minimize the overlap of services and contact with business.
6. Participates in appropriate staff meetings, conferences and employer related functions to maintain effective working relationships.

Communicating with Persons Outside Organization:

1. Serves as an information consultant to local job coaches and/or placement specialists with community rehabilitation programs and transition and supported employment to increase their knowledge of employer needs and labor market trends to foster collaboration and enhance local expertise for career guidance and placement of clients.
2. Responds to recruitment and other needs of businesses involved with TN DRS/VR through Southeast NET and regional employment partners to follow the protocols approved by state Vocational Rehabilitation directors for Southeast NET.

Training and Teaching Others:

1. Provides technical assistance and training to employers in order to enhance employment opportunities, retention, and upward mobility of workers with disabilities.
2. Consults with staff and community partners to identify training needs on job placement techniques and other relevant employment information.
3. Provides in-service training to staff and partners in areas of expertise tied to employment to provide current information to improve client services.

Judging the Qualities of Things, Services, or People:

1. Assesses the employment readiness of the client by reviewing case records, interviewing clients, and observing client actions to determine if client is job ready.

Coaching and Developing Others:

1. Provides customized employment readiness screening and job-readiness services to clients seeking employment to increase successful employment outcomes.
2. Conducts classes for clients on job-seeking skills and job-readiness preparation as needed by specific Vocational Rehabilitation units and local counselors to improve consumer competitiveness in the market place.

Monitor Processes, Materials, or Surroundings:

1. Monitors client progress throughout the employment search process by maintaining communication with the client and/or potential employer to assist with the employment services process.
2. Provides follow along services to client and/or employer to assist Vocational Rehabilitation clients in retaining successful employment.

Analyzing Data or Information:

1. Analyzes employment and labor market information through available resources to determine feasibility of appropriate job goals for Vocational Rehabilitation clients.

Performing for or Working Directly with the Public:

1. Addresses the needs of the business customers by delivering employment-related services.
2. Performs other administrative and programmatic activities as needed to achieve departmental goals.

Coordinating the Work and Activities of Others:

1. Coordinates local collaboration meetings with counselors, job coaches, etc. to work more effectively with clients and businesses.

Communicating with Supervisors, Peers, or Subordinates:

1. Serves as an information consultant to Vocational Rehabilitation staff to increase their knowledge of employer needs and labor market trends to foster collaboration and enhance local expertise for career guidance and placement of clients.
2. Develops and maintains appropriate working relationships with Vocational Rehabilitation staff by providing employment services and assisting in obtaining and sustaining successful employment for Vocational Rehabilitation clients.
3. Participates in internal analysis to identify job-ready clients and their employment needs using available and appropriate resources.
4. Provides a system for dissemination of employment information and labor market trends to Vocational Rehabilitation staff to share employment related information.
5. Collaborates with other internal resources to identify job-ready clients and employment opportunities.

Documenting/Recording Information:

1. Utilizes the TRIMS/SPD and Vocational Rehabilitation Policy Manual for accuracy in record keeping.
2. Maintains accurate records in TRIMS or other identified data tracking systems to reflect services provided to consumers.
3. Maintains a list of job-ready clients in order to provide efficient employment services.
4. Maintains records on business contacts and accounts indicating services provided and other relevant information as required in TRIMS or by Vocational Rehabilitation Leadership Team to ensure adequate service provision.

Organizing, Planning, and Prioritizing Work:

1. Organizes, plans, and prioritizes appointments with clients and employers to utilize time and resources effectively.

Interacting With Computers:

1. Utilizes computer to document, research, and communicate employment related activities to better serve Vocational Rehabilitation clients, staff, and employers.

Competencies (KSA's)

1. Business Acumen
2. Informing
3. Organizing
4. Time Management
5. Presentation Skills
6. Approachability
7. Customer Focus
8. Interpersonal Savvy
9. Listening
10. Negotiating

Knowledge:

1. Intermediate Knowledge of Customer and Personal Service
2. Basic Knowledge of Psychology
3. Intermediate Knowledge of Therapy and Counseling

Skills:

1. Active Listening Skills
2. Critical Thinking Skills
3. Monitoring Skills
4. Speaking Skills
5. Negotiation Skills
6. Persuasion Skills
7. Service Orientation Skills
8. Social Perceptiveness Skills
9. Management of Personnel Resources Skills
10. Time Management Skills

Abilities:

1. Deductive Reasoning Abilities
2. Oral Comprehension Abilities
3. Oral Expression Abilities
4. Problem Sensitivity Abilities
5. Written Comprehension Abilities
6. Written Expression Abilities
7. Speech Clarity Abilities

Tools & Equipment

1. Multi-Functional Printer
2. Computer
3. Telephone
4. Projector