FIELD SUPERVISOR 1 - 07082025- 69194

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION, DAVIDSON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/human-services/documents/HRC0014512_FS1_Davidson_72125.pdf

This is a hybrid position

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to three years of professional social services work.

Substitution of Graduate Course Work for Experience: Additional graduate course work credit received from an accredited college or university in any social and/or behavioral science may substitute for the required experience on a month-for-month basis, to a maximum of two years (e.g. 36 graduate quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience).

Substitution of Experience for Education: Full-time professional social services work may be substituted for required degree on a year-for-year basis.

OR

Three years of professional social services work with the State of Tennessee.

Necessary Special Qualifications: Positions within DHS may be required to:
1. Complete a criminal history disclosure form in a manner approved by the appointing authority.
2. Agree to release all records involving their criminal history to the appointing authority.
3. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check.
4. Submit to a review of their status on the Department of Health's vulnerable persons registry.
5. Possess a valid driver's license if driving is an essential function of the position.

Overview

Under general supervision, is responsible for professional field supervisory work of average difficulty; and performs related work as required. An employee in this class supervises a small staff providing professional social or vocational rehabilitation counseling services, or determining clients' eligibility for social services monetary benefits. This class differs from Field Supervisor 2 in that an incumbent of the latter supervises a moderate-sized vocational rehabilitation counseling, instructional, training center or residential support staff.

Responsibilities

1. Conducts on-site observations of child/ adult day care facilities, before/ after school and community based programs, special education programs, and early childhood education programs as required by law.
2. Oversees the workflow and processing of all assigned work in a children's or human services program within an assigned region: reviews daily, weekly, and monthly reports and records submitted by staff for accuracy, progress and compliance with state and federal law. Ensures that children's or human services' legal interventions and administrative review actions meet state and federal law by conferring with staff and reviewing case records and supporting documents.
3. Investigates, responds, and resolves complaints and other disputes among staff, customers, and other sources to provide the most effective use of program resources and positive outcomes through mediation, discussions, or other problem solving techniques deemed appropriate.
4. Advises staff regarding complex problems including developing plans of action, case determinations, and other issues to ensure compliance with policy, law, and effective service delivery. Researches, gathers, and applies relevant information to ensure clients receive effective services.
5. Schedules appointments for staff to manage the workflow within the unit, to provide timely service delivery, and to comply with state and federal law. Schedules meetings and trainings to inform and update staff and customers regarding program changes and other relevant information.
6. Ensures appropriate office and field coverage within the regional area to meet client needs. Distributes staff assignments based on review of program needs to equalize workload.
7. Communicates with the state's attorney to provide information and records regarding the case; ensures paperwork is filed in a timely manner; may provide testimony in court concerning a case.
8. Promotes children's or human services programs to the general public, outside organizations, advisory boards and committees through dissemination of current information to inform the public of available services. Communicates with community service providers to ensure effective service delivery to clients.

Competencies (KSA's)

1. Directs Work
2. Manages Complexity
3. Communicates Effectively
4. Manages Conflict
5. Builds Effective Teams

1. Administration and Management
2. Customer and Personal Service

1. Active Learning and Listening
2. Mathematics
3. Complex Problem Solving
4. Critical Thinking
5. Persuasion

1. Deductive Reasoning
2. Multi-tasking
3. Oral Comprehension and Expression

Tools & Equipment

1. Computer
2. Telephone
3. Fax Machine/Printer/Scanner
4. Digital Camera
5. Motor Vehicle