Marketing Operations Manager

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

Job Overview:

We are seeking a Marketing Operations Manager to manage and optimize the workflow processes (including project timelines, task coordination and budget tracking) for our Marketing team. This position will work from our Corporate Office in Green Bay, WI, and will report directly to the VP of Marketing. This individual will act as the central point of operational oversight and help reduce ad hoc work, support strategic planning, and ensure cross-functional alignment across marketing communications, vertical marketing, creative services, product management and more.

Key Responsibilities:

• Marketing Workflow, Process Improvement & Project Management: Oversee timelines, task assignments, resource allocation, and ensure that all marketing initiatives are executed on time and within scope.
• Budget Management: Track marketing spend against budget, support forecasting and reporting, ensure budget alignment with campaign and department goals, drive efficiency and ROI.
• Vendor and Partner Management: Manage onboarding, scheduling and workflow with agency partners, manage collaboration, timely delivery and budget adherence, manage agency review process.
• Strategic Process Management: Assist the VP of Marketing in building and refining the annual budget planning process, align project execution with strategic priorities, support cross-functional coordination with sales, product and executive teams.

What you Need to Succeed:

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Master's degree (MBA or Marketing-focused) is a plus, especially for strategic planning and budget management purposes.
• 8-10 years' experience in marketing operations, project management, or traffic management within a marketing department or agency.
• Proven experience managing cross functional teams, timelines, and budgets.
• Background in process improvement and implementing scalable workflows.
• Certifications in project management (PMP, Agile, Scrum) or marketing operations (HubSpot, Marketo, Salesforce certifications) are highly valuable.
• Familiarity with marketing technology platforms (Asana, Wrike, Monday.com, Salesforce, Marketo, HubSpot)

What KI Offers You:

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP) and more.

Apply today!

KI is an Equal Opportunity Employer.