Admin Support Supervisor

Monday-Friday, 8:00 am-5:00 pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

The purpose of the Clinic Supervisor position is to independently manage the day-to-day administrative operations of the orthodontic clinics and supervise the clinics' administrative staff including front desk scheduling coordinators, patient care coordinators, and financial care coordinator. This role also supervises the Dental Assisting team on an interim basis until the DA Supervisor position is reopened.
By providing proper training and support, the Clinic Supervisor ensures that clinical staff are maintaining an appropriate patient schedule and that patient billing and collections are handled properly, including Medicaid and insurance filing. The Clinic Supervisor ensures the accuracy and awareness of the Graduate Clinic schedule, maintaining and inputting clinical schedule templates, communicating closely with attending faculty regarding their availability, and considering the resident course schedule and special events.

This role is responsible for ensuring that patients are assigned to orthodontic residents appropriately and that their clinic schedule is managed properly so clinical requirements for graduation can be met. The Clinic Supervisor is responsible for ensuring the accuracy of patient ledgers and End-of-Day/End-of-Month reports in Dolphin Management. The Clinic Supervisor is also responsible for the oversight of daily deposits and all online payment reconciliation.

This position supports faculty in their clinical teaching efforts including: managing and communicating on-call schedules, managing predoctoral rotations, and assisting in the onboarding of new clinical faculty. The Clinic Supervisor also serves as back-up to the Business Officer, making P-card purchases and paying bills when needed, and to the Financial Care Coordinator, Patient Care Coordinator, and front desk staff, performing financial contracts, collecting payments, answering phones, making dental clearance calls, and scheduling patient appointments as needed.

High school diploma or equivalency and two years of progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience.

The selected candidate should be outgoing, have a strong work ethic, be open to learning new skills, and function well both independently and in a team-oriented environment. The selected candidate must have the ability to interface and take direction from a wide range of faculty members. The selected candidate must possess excellent verbal and written communication skills and be able to convey information across a variety of cultural, societal, and ethnic backgrounds. The selected candidate should be proficient in basic computer skills such as word processing, spreadsheet creation and management, and learning electronic patient-management software. The selected candidate must also be comfortable with the use of new and emerging technology in their work environment. This position uses numerous University and commercial software in daily tasks.

Previous supervisory experience; or any equivalent combination of education and experience.

Considerable work experience in a dental/medical office setting preferred. Experience in the higher education setting is a plus.

Knowledge of Medicaid filings and submissions, financial reporting, as well as creation and implementation of financial contracts.

Bilingual abilities, specifically in Spanish, are highly desirable.

Must be able to work on the telephone and at a computer, using a keyboard and monitor(s), for prolonged periods. Must be able to tolerate office lighting sufficient to allow customers (patients/parents/residents) to comfortably read documents and interact in a meeting setting. With or without reasonable accommodation.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.