Training and Development Specialist - Collections

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Training & Development Specialist-Collections designs, develops, delivers, and evaluates quality training/orientation programs that meet business and human performance objectives, which ultimately enhance staff's abilities to enhance the lives of our member-owners. Additionally, this role functions as a curriculum developer and serves as the liaison between Training, subject-matter experts and business units. The main responsibilities will include transforming information into consistent and viable training documentation/materials to be delivered in a variety of mediums. The documentation/materials created will translate complex information and terminology on our core application systems, work flows, and end user usability information into simplified language that meets the needs and abilities of the intended audience.

Essential Functions and Responsibilities

• Partners with business units and subject-matter experts to clearly define training needs and information that need to be disseminated throughout the organization.

• Creates quality training programs that incorporate necessary and appropriate adult learning methodologies.

• Demonstrates proficiency in using online self-authoring tools such as Articulate to produce high-quality e-learning.

• Proactively seeks ways to make communications, instructions, FAQ, etc. concise and simple for the end user considering the needs and abilities of the audience.

• Conducts audience and task analysis to determine skills and objectives to be taught.

• Creates professional materials to assist in training delivery such as facilitator guides, participant workbooks, job aids, skill checks, role-plays, scenarios etc. in a timely manner.

• Keeps abreast of developments in the training industry including presentation aids, equipment, presentation techniques, adult learning methodology, and related topics.

• Determines appropriate delivery methods for training content (i.e. classroom, CBT etc.) that promotes efficiencies and expedites speed to competency.

• Confers with management and departments to gain knowledge of work situations requiring training for employees to better understand changes in culture, policies, procedures, regulations and technologies with emphasis on member products and services, compliance and security.

• Schedules classes based on classroom and equipment availability.

• Assesses and communicates training participants' strengths, weaknesses in specific skills and behaviors.

• Maintains and updates training materials and trainee tools on a continual basis.

• Measures and evaluates effectiveness of training/orientation programs and/or job performance products/software.

• Maintains and tracks all training functions accurately and in a timely manner in Learning Management System software (Truliant Academy).

• Utilizes, promotes and maintains accuracy of training documents in Knowledge Management System in a timely manner.

• Maintains responsibility and care for training equipment, accessories, and classrooms.

• Maintains training documents, manuals, job aides etc. are kept up-to-date in knowledge management system (Truliant Library)

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have a strong desire to impact and motivate people through quality training

• Must be a highly energetic self-starter that can build enthusiasm to motivate participants to achieve potential and course objectives

• Must have understanding of adult learning methodologies

• Must understand process and methods of training/orientation design, delivery and evaluation

• Must have excellent communication skills in English, both verbal and written

• Must have superior interpersonal and coaching skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate

• Must be able to communicate professionally and effectively with leadership

• Must have good working knowledge of various software programs, member service platforms, operations and Credit Union background

• Must possess the ability to initiate and communicate change and possess a positive attitude while explaining and supporting organizational decisions, directions and procedures

• Must possess general familiarity with Debt Collection

• Must have strong skills in MS Office Suite

• Must be resourceful and well organized, with strong attention to detail

• Good reasoning abilities and sound judgment required

• Must be flexible and able to shift resources and priorities as required

• Must be able to prioritize and manage multiple projects, tasks and deadlines concurrently

• Must be able to adapt and grow in an ever-changing environment and industry

• Should possess a strong commitment to providing excellent service to Truliant's members and employees

Physical Requirements

• Must be able to stand for long periods of time in order to conduct training sessions

• Occasional walking, bending, and stooping required

• Must be able to sit at a desk for long periods of time and use a computer

• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• A Bachelor's degree in Instructional Design, Business Administration, or a related field is preferred; equivalent work experience or relevant certifications may be considered

• 2+ years previous training or financial services experience required

• 1-3 years' experience with curriculum development required

• Collections experience highly preferred

• Franklin Covey or Development Dimensions International certifications preferred

• ATD certifications or membership preferred

• Experience with Articulate/Camtasia/Snag-it self-authoring software preferred

• Experience with learning and knowledge management systems software preferred

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account