Remote New

IT Service Delivery Analyst

Virtua
life insurance, vision insurance, paid time off, sick time, tuition assistance, 401(k), 403(b)
United States
Jul 18, 2025
At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community.If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 otherlocations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only. Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 2nd Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: Summary: Responsible across IT for developing, leading, monitoring and tracking the IT Service Business Practices: Change Management, Problem Management, Incident Management, Request Management, CMDB Health and the IT Questionnaire (ITQ) Position Responsibilities: Develops, leads, monitors and tracks all IT Service Business Practices: Change Management, Problem Management, Incident Management, Request Management, CMDB Health and the IS Questionnaire (ITQ). Ensures compliance and active engagement across IT. Develops, implements and monitors processes and controls to ensure service quality is maintained to meet business objectives. Maintains day to day responsibility for the resolution (including any referral or escalation as may be necessary) of Service Management issues. Develops, produces, reviews and reports out the service metrics (Key Performance Indicators) that identify the success of the services being utilized. Coordinate activities between various teams as needed to facilitate the provision of the services and incident remediation Analyzes, reviews and reports actual service performance against SLOs Champions and promotes service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT services. Enables an IT service culture. Administers IS Service Management software. Develops and present in-house training on IS Service processes. Ensures appropriate Service Level Objectives (SLO) are in place to support any new services. Position Qualifications Required / Experience Required: 3-5 years of IT Service Delivery experience Service Now Knowledge Strong analytical / problem solving skills, outstanding communication skills. Strong reporting and data analysis skills Basic knowledge of technology environments including Unix, Linux Windows, Desktop, Database, Network, Data Warehouse, Telecom, Middleware etc. Project Management experience is preferred Familiarity with controls and audit compliance is preferred Required Education: Bachelor's degree is required in Computer Science, MIS, Information Systems, Software Engineering, or other related discipline. Training/Certifications/Licensure: ITIL V3 Foundation or Intermediate certification preferred. Service Now experience preferred. Annual Salary: $72,992 - $116,601 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here.