CPM Surgical Scheduling
 Wentworth-Douglass Physicians Organization (WDP) | |
 United States, New Hampshire, Somersworth | |
 Jul 18, 2025 | |
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HOSPITAL OF CHOICE - GREAT EARNED TIME AND BENEFITS!
The Center for Pain Management Surgical Scheduling - Patient Access representative is typically the first point of contact for patients entering WDHS and is responsible for managing both in and outbound calls as well as scheduling and registering patients for services utilizing enterprise-wide computer-based systems. All Patient Access staff will effectively communicate and collaborate with both internal and external customers in a team environment to ensure effective and accurate patient scheduling, registration, billing and ultimately the overall financial success of the organization. Center for Pain Management Surgical Scheduling Patient Access Rep. Experience Minimum Required * Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education. Experience Preferred/Desired * Previous experience in a healthcare setting. * Preferably in a hospital setting Education Minimum Required * High School Diploma or equivalent experience minimum of 1 year working in a customer service setting Special Skills Minimum Required * The ability to multi-task in a fast-paced environment. * Present in a calm, professional manner. * Requires the knowledge and ability to utilize various computer and on-line applications. * Offer exemplary internal and external customer relations. * Strong relationship building skills. * The knowledge of medical terminology and insurance authorization. * Good communication skills, both written and verbal. * Have a general understanding of the impact Patient Access has on Revenue Cycle. Additional Job Description Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |