Junior Support Analyst - DHS OSDSS

JOB TITLE: Junior Support Analyst

GOVERNMENT AGENCY: DHS ICE - OSDSS

POSITION INFORMATION: Full time

LOCATION: Primarily Remote - Occasional On-Site Support at PCN Building (500 12th St SW, Washington, DC) and Bren Mar (Alexandria, VA)

POSITION TIMING: Must be able to obtain a Public Trust clearance (processing time is approximately 4-6 weeks and must be completed prior to start)

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in DevSecOps, Cloud Computing, Federal Financial Systems, App Dev, and Cyber Security to assist our clients in achieving their mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

JOB OVERVIEW:

We are seeking a Junior Support Analyst to provide administrative and technical support to our team. This role is ideal for a detail-oriented individual who enjoys working across a variety of tasks and platforms. While much of the work can be done remotely, occasional visits to on-site locations will be required for equipment handling and onboarding support.

Process account and access requests using JIRA

• Send and maintain the weekly on-call distribution list using Confluence

• Assist with asset management using the Sunflower Asset Management System (SAMS)

• Support onboarding and offboarding activities, including collecting and tracking gear and forms

• Track completion of mandatory training for team members using Excel

REQUIRED:

• Strong organizational skills and attention to detail

• Intermediate proficiency in Excel; must be comfortable using formulas, filters, and formatting

• Excellent communication and follow-up skills

• Must be able to travel occasionally to the PCN and Bren Mar locations as needed

• Must be able to obtain and maintain a Public Trust clearance (clearance must be granted before start)

DESIRED:

• Knowledge of and/or the ability to quickly learn JIRA

• Experience editing Confluence pages

• Prior Asset Management experience: Sunflower Asset Management System (SAMS), strongly preferred

• Previous experience with onboarding/offboarding processes

WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.