Customer Experience Coordinator

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Cary
Jul 19, 2025
Description We are seeking a detail-oriented and proactive Renewal Specialist to manage the renewal process for accreditation customers. The ideal candidate will work closely with Customers, Account Advisors, Customer Experience Managers to ensure timely renewals and maintain strong client relationships. Manage and oversee the entire renewal process for customers, ensuring timely and accurate renewals. Communicate with clients regarding upcoming renewals, providing information and addressing any concerns. Collaborate with Customer Experience Managers and Account Advisors identify renewal opportunities and strategize approaches for client retention. Monitor and track renewal dates, creating alerts and reports to ensure no contracts lapse. Analyze renewal data and trends to develop insights and improve renewal strategies. Maintain accurate records, documenting all interactions and updates related to renewals. Skills customer service, clerical support, administrative support, Microsoft office, sales support Additional Skills & Qualifications 2+ years of experience in a customer service. Strong communication and interpersonal skills, with the ability to build rapport with clients. Excellent organizational skills and attention to detail. Proficiency in Microsoft Office Suite. (Outlook and Excel) Personality/Soft Skills: Ability to collaborate with various teams and follow up without being "pushy" Willing to call providers as needed, professional in verbal and written communication Open to growth and helping create efficiencies in dept. Working with Account Advocates/sales so need to be able to adapt to different personalities Experience Level Intermediate Level Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Cary,NC. Application Deadline This position is anticipated to close on Jul 31, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.