Fiber Engineer

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Fiber Engineer to be responsible for performing simple to complex and diverse circuit design activities. Responsible for managing the network design assignments and reject resolution, and to effectively communicate with internal Service Delivery personnel on the progress of the order fulfillment. The Fiber Engineer is responsible for meeting/exceeding daily and weekly performance targets. The Fiber Engineer is also responsible to assist other team members and assist Management with training needs and peer to peer mentoring.

Responsibilities:

• Design routes for fiber-based services including Point to point, Ring, and path diverse routing.

• Design planning, record creation, and order fulfillment of Zayo's products throughout all Market Areas with a primary focus on design of Zayo's growth products.

• Design routes for fiber-based services including Point to point, Ring, and path diverse routing.

• Research existing databases, files, and records for purposes if network design, fiber optimization, and relocation of fiber facilities.

• General understanding of network QOS, IP routing, Ethernet switching.

• Work with Service Activation and Field Technicians when issues arise during pre-build and customer turn up activities. Also helps troubleshoot post installation tickets when necessary to fulfill customer expectations.

• Project Management verbal assistance for complex customer orders and projects calls.

• Designs complex circuits to interface with other carriers or customer solutions.

• Provides direction in the circuit design function of the Engineering Department for orders with transport and facilities required to meet identified circuit requirements.

• Reviews orders for technical correctness and clarifies any design related items back to the responsible departments.

• Maintains specific customer commitments and deadlines in the Salesforce and MSS database. Provides order status updates on the order when necessary for the PM groups.

• Correct and update orders as necessary. Tracks assigned orders to ensure they are being coordinated in a timely manner.

• May participate in the development and implementation of engineering standards and procedures.

• Provides support to field operations to resolve complex circuit provisioning problems; reviews and verifies complex technical data in an effort to resolve service or order issues.

• Exercises interpersonal skills in working with both internal and external customers.

• Performs other related duties or projects as assigned.

• Manage workload to identify critical issues and prioritize those items that must be completed.

• Work around obstacles and roadblocks within carriers to obtain the priority required by Zayo to meet required due dates. Show initiative in getting work done.

• Participate in operations-related projects, as needed.

• Support manager during customer or network escalations as requested.

• Perform other miscellaneous duties, including staying abreast of technology and network solutions and cross training when needed.

• Works under general supervision both individually and within a team environment.

• Work is often complex, requiring logical application of knowledge and experience.

• No direct supervisory responsibility.

• Performs work in a semi-structured environment.

• This position may have a significant impact on short and long-term customer satisfaction and a direct impact on future revenues.

Qualifications:

• Minimum of four (4) years telecommunications & data networking experience including minimum of three (3)years fiberdesign engineering provisioning experience.

• Bachelors degree in Engineering or equivalent education, training and/or experience.

• Requires the ability to meet inflexible deadlines; perform non-predictive multiple tasks; and handle customer conflict to a successful resolution.

• Knowledge and experience with GIS-based platforms.

• Computer skills including experience using spreadsheet, word-processing database programs and typing.

• Excellent verbal and written communication skills.

• Working knowledge of routers and other data hardware.

• Intermediate knowledge of Data Networking and telecommunications, including understanding of basic bandwidth and services: 3rd party transport, long haul through our own Network, Ethernet, TCP/IP. Experience with Routing protocols (OSPF, BGP, MPLS). Products including ELINE, ELAN, Private Line, Dedicated Internet, MPLS, Cloud Services.

Preferred Qualifications:

• Experience using Microsoft Office and Google programs and project management software.

• Able to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions in controlled situations.

• Deal with some abstract but mostly concrete variables.

Estimated Base Salary Range: $78,500 - $112,100 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.