EMR Business Systems Trainer

ANNUAL SALARY (DEPENDING ON SKILLS/EXPERIENCE): $68,640.00 - 101,207.00

JOB SUMMARY: The Business Systems Trainer functions as the primary point of contact for business systems training across Epic Care, with a focus on EPIC EMR applications. The role involves developing and facilitating comprehensive training programs, optimizing workflows in collaboration with clinical and administrative staff, and acting as a key liaison between the organization and external partners such as JMH. The Trainer ensures the effectiveness of all systems-related training initiatives and supports system implementation, testing, upgrades, and continuous improvement efforts.

Location: Antioch, CA

KEY RESPONSIBILITIES:

• Solve, escalate or educate all Epic Care employees on EPIC EMR and business systems issues, leveraging ticketing systems and vendor collaboration.
• Must participate in and pass the JMH credentialed training program for front desk MA and provider. This involves taking multiple classes at JMH epic and performing a teachback.
• Develop and conduct classroom training under supervision, including front desk and MA workflows, EPIC EMR access, and general computer literacy.
• Procter classroom trainings under the supervision of the Lead EPIC Trainer\Analyst Mondays and Tuesdays for all incoming staff on the EPIC EMR. This classroom training will cover both front desk and MA rights as defined by JMH and applies to a variety of job classes. The training will also include essential EPIC CARE employee knowledge, such as logging into the computer, using encrypted logins, outlook and the Group-share. Classroom time will also be dedicated to setting up USON credentials and 2fa. Learn new training modules as necessary
• Work tickets for EPIC EMR through the Path forward provided ticketing system.
• Assist Management at EPIC CARE in understanding the EPIC system well enough to use it to the best of its abilities and perform the audits and analysis necessary to continue to run efficiently.
• Act as a liaison between EPIC CARE staff and the JMH helpdesk.
• Participate in system upgrades through analysis, testing and development of training curriculum. Distribute tip sheets along with leading remote trainings for staff pre-upgrade to prepare them for the changes.
• Act as on site elbow support for Practices joining EPIC Care. This includes physician and staff support. Collect any on-site issues and report them up through the EHR Project manager to ensure they are escalated with JMH if no immediate solution is reached.
• Develop workflows and SOPS as needed for the EPIC EMR.

MINIMUM QUALIFICATIONS:

• High school graduate or equivalent.
• Required to take the classes necessary to be a certified trainer by JMH.

EXPERIENCE REQUIREMENTS:

• Requires the completion of a credentialed training program at JMH EPIC in order to perform classroom training.
• At least 2 years EPIC experience at a clinic or hospital required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to manipulate a computer keyboard and mouse. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Requires vision and hearing corrected to normal ranges.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent contact with staff.