IT Service Delivery Manager

IT Service Delivery Manager

PEMEX Deer Park is seeking an IT Service Delivery Manager to support the Director of Information Technology in leading Cybersecurity, Infrastructure, and Network operations at the Deer Park site. You will oversee the Service Desk, Applications Support, Microsoft Collaboration tools, and IT integration initiatives, supporting approximately 1,100 users and 1,500 contractors. You will serve as a key member of the IT leadership team, managing a team of 5–10 onsite staff and a larger offsite or managed service team. In this role, you will help drive the refinery’s digital transformation by delivering secure, reliable, and service-oriented operations across all IT systems. You will also collaborate across IT sub-departments to strengthen system architecture and maintain a safe and resilient technology environment.

Best-in-Class Benefits and Perks:

We value the time and efforts of our employees. Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including:

• Comprehensive health coverage: Medical, dental, and vision insurance provided.
• Robust retirement planning: 401(k) plan available with employer matching.
• Financial security: Life and disability insurance for added protection.
• Flexible financial options: Health savings and flexible spending accounts are offered.
• Well-being and work-life balance: Paid time off and Flexible Working Schedule, including limited ability to work remotely.

Additionally, we strive to create an optimal environment for our employees, where they can learn, grow, and thrive within the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

To succeed as an IT Service Delivery Manager, you must have:

• Bachelor’s degree in Information Technology, Computer Science, or related field with extensive experience in cybersecurity, infrastructure, and network management, preferably in the oil & gas or industrial sector.
• Active certifications such as CCNP Enterprise or Collaboration, CISSP or CISM, Microsoft certifications, and PMP are required.
• Proven expertise in managing firewalls, IDS/IPS, Active Directory, Azure security, Microsoft collaboration tools, cloud computing, endpoint management, and BTP integrations.
• Solid understanding of SOX compliance, cybersecurity governance, NOC/SOC operations, disaster recovery planning, and data leakage prevention.
• Demonstrated ability to manage IT budgets (Opex/Capex), lead vendor negotiations (SOWs, MSAs), and communicate effectively across IT, digital, and business stakeholders.

As an IT Service Delivery Manager, you will:

• IT Operations & Reliability: Define and supervise system monitoring, backup policies, disaster recovery plans, and ensure a secure, scalable, and high-performing IT environment.
• Policy & Governance: Develop and implement IT policies and procedures focused on safe computing and operational best practices.
• Vendor & Contract Management: Collaborate with third-party vendors, manage IT contracts, and ensure alignment with business needs and compliance standards.
• Stakeholder Engagement: Communicate technical concepts clearly to business stakeholders, contribute to IT strategy discussions, and support digital transformation initiatives.
• Team Leadership & Performance: Lead onsite and offsite IT teams, establish KPIs, manage service level agreements (SLAs), and oversee service delivery effectiveness.

About Us:

PEMEX Deer Park is a highly complex refinery located 18 miles east of Houston in Deer Park, TX. It is part of the Pemex group, a fully integrated oil company in the Americas, working across the entire value chain: exploration, production, industrial processing/refining, logistics, and marketing. The refinery’s rated capacity is 340,000 barrels per day and has the flexibility to process multiple grades of crude, producing high-quality transportation fuels the world needs. The Pemex site is co-located with other 3rd party chemical facilities, allowing for further integration and optimization of the refinery and its products. Pemex Deer Park offers a diverse and inclusive work environment, employing approximately 1,000 employees and an additional 1,200 contractors on site. We set high-performance and ethical behavior standards and offer challenging and fulfilling job opportunities in several fields. We take great pride in our ability to ensure the health and safety of our workers and the environment while being a good neighbor and positively impacting the local community where we work.

Join Us in Shaping the Future of Energy!

Join our refinery team, where precision, safety, and innovation drive our daily operations. Apply now and become a key player in keeping our refinery operations running at peak performance!

We are an equal-opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.