Commercial Technology Solutions Manager

Ingram Content Group (ICG) is seeking a Commercial Technology Solutions Manager to join our team. This individual serves as the key liaison between the Commercial Sales team and IT, ensuring seamless operation and continuous improvement of Ingram's electronic ordering systems, including POS (Point-of-Sale) and CDF (Consumer Direct Fulfillment) platforms. They manage technical vendor relationships and support both internal stakeholders and external partners. This person drives efficiency and ensures superior user experience across digital sales and data distribution channels through a combination of project management, business analysis, and issue resolution. In addition, they provide first-line support for system issues and facilitate cross-functional communication.

Ingram Content Group ("Ingram")connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor's degree or equivalent experience
• 6 years' client management experience
• 4 years' financial or operations analysis experience

Preferred Qualifications:

• Experience working with Point-of-Sale providers
• Experience liaising between IT and Business teams

Key Responsibilities:

• Serves as the primary liaison between Commercial Sales stakeholders and IT, providing expertise on Ingram's electronic ordering interfaces.
• Oversee the technical relationship between Ingram and its Point of Sale (POS) providers.
• Conduct root cause analyses for issues impacting Commercial Sales electronic ordering and POS providers.
• Lead and manage projects aimed at improving Ingram's electronic ordering, CDF and POS partner capabilities.
• Build and maintain strong working relationships across all levels of the organization by being responsive and accessible to business partner inquiries.
• Keep Commercial Sales stakeholders informed about known issues affecting outbound feeds and web services, and provide regular status updates.

Hiring Salary Range:$72,895k -$92,168k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistanceprograms, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish