Customer Service Technician

The Shyft Group
life insurance, 401(k)
United States, Michigan, Charlotte
Jul 23, 2025
Customer Service Technician \| The Shyft Group (SV) \| Charlotte, MI (SV) Regular Employee \| Salary Exempt Overview As the Customer Service Technician for Spartan RV Chassis (an Aebi Schmidt Group brand) based in Charlotte, MI, you will be responsible for answering incoming calls from end users, service centers, dealers, and original equipment manufacturers (OEMs). You will also partner with service centers to complete repairs by providing instruction, negotiating and approving labor time and rates, and ordering and shipping parts in a timely manner. You will be working in a hybrid capacity and will be expected to be on site Tuesdays, Wednesdays, and Thursdays. Core Responsibilities Answer incoming calls with professionalism and courtesy Resolve service questions related to maintenance, operation, and warranty Assist service centers and technicians with field service and warranty matters, including troubleshooting Facilitate appropriate course of action for product repair Partner cross-functionally to solve problems affecting OEMS, dealers, service centers, and end-users Arrange for remote service work or towing for a product that may disabled Utilize the ERP system to track case information and establish warranty direction Analyze and authorize charges for work conducted by service centers Process warranty part orders and Return Material Authorizations (RMAs) Process campaigns and recalls and maintain the Technical Service Bulletins Learn more about Aebi Schmidt Group, Spartan RV Chassis, and Charlotte, MI by exploring the *Learn More* section below. Qualifications Three or more (3+) years of expertise in customer service, customer relations, and mechanical and/or electrical troubleshooting History of excellent attendance Commitment to providing excellent customer support Versatile, flexible, and the willingness to work within constantly changing priorities Proficient in Microsoft Office 365 Sound judgment with the ability to make timely, and sometimes difficult, decisions Organizational, problem-solving, and analytical skills Learn More The links below are accessible our careers site job description: https//theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/1049?c=theshyftgroup Aebi Schmidt Group: Main Website - The Shyft Group + Aebi Schmidt Merger - Employee Testimonials - Join Our Talent Community Follow The Shyft Group on LinkedIn, Facebook, and YouTube Spartan RV Chassis: Why Spartan? - Brochures and Resources Follow Spartan RV Chassis on LinkedIn, Facebook, Instagram, X, and YouTube Charlotte, MI: Best of Charlotte, MI (TripAdvisor) - Cost of Living (Area Vibes) - City of Charlotte (Official Site) Why The Shyft Group? Our people are our greatest asset, and your success is our success! That's why we provide comprehensive benefits that support your health, financial security, and work-life balance-so you can thrive both personally and professionally. Health & Wellness: Medical, Dental, Vision, HSA/FSA, Wellness Plan Financial Security: 401(k) with match, Disability, Life Insurance Work/Life & Growth: Educational Reimbursement, EAP, Dependent Care At The Shyft Group, we don't just offer benefits-we invest in your well-being. Join us and experience the difference! Who we are The Shyft Group is the North American leader in specialty vehicles, including last-mile delivery vans, work trucks, and motorhome chassis. Ourhttp:// 10 brands- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Builtmore, and Independent Truck Upfitters- are powered by 3,000+ team members across the U.S. and Canada. Backed by 50 years of innovation and a supportive, entrepreneurial culture, we're leading the way in electrification and proudly ranked among Fortune's 100 Fastest Growing Companies. Equal Employment Opportunity (EEO) The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable federal, state, or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com. The Shyft Group is an E-Verify Employer Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.