Patient Services Coordinator - Toledo

Nationwide Children's Hospital
United States, Ohio, Sylvania
7640 West Sylvania Avenue (Show on map)
Jul 23, 2025
Overview: Fulltime, benefits eligible role Job Description Summary: Provides a high level of service to international patients and families, referring embassies and multiple NCH service lines. Follows international patients from inquiry to discharge providing support and outstanding customer service. Collaborates with the Global Patient Services team including the Nurse Navigator, Financial Coordinator, Patient Experience Coordinator, and Manager of Operations to ensure all aspects of the patient and families' visit is well coordinated. Job Description: Essential Functions: Initiates and leads the multi-disciplinary assessment process for embassy-sponsored inquiries. Provide back-up support for other referral sources when needed. Communicates directly with referring embassies regarding inquiries, scheduling and on boarding of patients and assist with other requests. Acts as the liaison between the family and the service line-assisting international patients/families with scheduling their appointments and any follow-ups. Greets patients/families upon arrival, including at airport. Provides tours for families and escort to appointments when needed. Available to meet patients/families, answer questions, and address complaints in Global Patient Services office or other locations. Provides consolidated medical reports to patients/families at the end of treatment to help with follow up in home country. Education Requirement: High School Diploma or equivalent, required. Bachelor's Degree, preferred Licensure Requirement: (not specified) Certifications: (not specified) Skills: Fluent in relevant language with strong linguistic skills and cultural awareness. Familiarity with Epic system Ability to analyze and interpret data Effective customer service and interpersonal skills. Excellent written and oral communication skills Experience: Twoyears of professional experience with international patient program, required. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Walking FREQUENTLY: Decision Making CONTINUOUSLY: Audible speech, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"