Customer Quality Engineer

Woodward FST
life insurance, vision insurance, parental leave, paid holidays, sick time, short term disability, long term disability, tuition reimbursement, 401(k)
United States, Michigan, Zeeland
700 N Centennial St (Show on map)
Jul 23, 2025
Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities, creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members' wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Estimated annual base pay: $73,760 (minimum) - $92,200 (midpoint) - $110,640 (maximum) All members included in annual cash bonus opportunity. 401(k) match (4.5%) Annual Woodward stock contribution (5%) Tuition reimbursement and Training/Professional Development opportunities for all members 12 paid holidays, including floating holidays. Industry leading medical, dental, and vision Insurance upon date of hire Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. Paid parental leave. Adoption Assistance Employee Assistance Program, including mental health benefits. Member Life & AD&D / Long Term Disability / Member Optional Life Member referral bonus Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending Voluntary benefits, including: Home / Auto Insurance discounts Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave Are you ready to make your mark? If you're a Customer Quality Engineer, we have an exciting opportunity for you. This position reports directly to the quality leader and is responsible for being the voice of the customer and acts as the quality liaison through frequent customer contact. This position works under moderate to low level of supervision and seeks direction/guidance on unique or difficult problems. What You Will Be Doing Acts as the Customer Advocate within Woodward processes and systems Acts as the Customer liaison for compliance to customer quality requirements and customer satisfaction relative to quality of products and services Responsible for a medium number or size of customer accounts. Consults with leadership or higher level customer quality engineers on advanced or complex issues Responsible for monitoring and tracking customer quality data Drives root cause analysis and problem solving utilizing Six Sigma methodology and Woodward Quality Management System processes Monitors and drives improvements to customer quality metrics throughout Woodward What We Are Looking For Required skills only, including years of experience and education. Associate's Degree in a technical field required. Bachelor's Degree in a technical field preferred. 2+ years quality engineering experience with 2 year Associates degree required, or 2-5 years quality engineering or quality management in lieu of a degree required. Nationally recognized quality certification preferred. Green Belt or Black Belt preferred. Working knowledge of Woodward's organizational structure, information systems and pro Demonstrates the ability to regularly utilizes Six Sigma principals, tools and methodology Effective written and verbal communication skills including presentations. Writes and presents standard technical reports to peers, management and customers Proficiency to capture important data, analyze data and report appropriate conclusions: able to identify and address the critical few from the trivial many Proficient in understanding and interpreting engineering specifications, mechanical drawings, and/or electrical schematics, and Geometric Dimensioning and tolerancing (GD&T) Solid understanding of quality management systems including ISO9001, AS9100, TS16949, and/or QS9000 Up to 20% travel required. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.