About the Role
Impact you will make
FinThrive's Customer Onboarding team delivers seamless, high-impact product implementations that elevate customer experience and optimize financial performance. Our innovative, end-to-end revenue management platform empowers healthcare financial teams with a comprehensive, technology-driven view across the revenue cycle.
As an Implementation Consultant, you'll serve as a trusted technical advisor during product deployments-guiding customers through configuration, workflow optimization, system integration, and product activation. You'll lead fast-paced, high-volume implementation projects with precision, ensuring every touchpoint reflects our commitment to excellence and client partnership.
What you will do
- Evaluate customer business processes and design high-impact solutions using FinThrive's technology platform
- Configure, document, and deploy system specifications tailored to customer goals and workflows
- Translate technical and business requirements into functional design documents
- Collaborate with customer technical teams to enable seamless data integration and custom reporting
- Lead system and user acceptance testing to ensure solution readiness and accuracy
- Troubleshoot configuration or deployment issues, escalating as needed for timely resolution
- Serve as a subject matter expert on product functionality, configuration, and deployment best practices
- Champion a consistent, positive customer experience-balancing technical execution with empathetic relationship management
- Coordinate cross-functional delivery teams to ensure timely, high-quality implementations
- Manage multiple concurrent implementations with professionalism, transparency, and efficiency
- Set and manage customer expectations with clear communication and proactive planning
- Contribute to internal process enhancements that elevate delivery efficiency and customer success
- Oversee implementation documentation, customer data acquisition, and system readiness checkpoints
- Uphold a high standard of customer engagement through every phase of the implementation journey
What you will bring
- 3+ years of experience in the hospital revenue cycle, product implementation, or health IT
- Proven success managing client-facing technical projects in a high-volume delivery environment
- Excellent communication and stakeholder management skills
- Exceptional problem-solving, time management, and organizational capabilities
- Ability to adapt quickly, work independently, and thrive in a fast-paced, collaborative setting
- Bachelor's degree required
- Willingness to travel up to 25%
What we would like to see
- Extensive experience implementing or supporting complex SaaS solutions within the healthcare space
- Proven background in hospital revenue cycle operations or healthcare consulting, with the ability to bridge strategy and execution
- Demonstrated success working with leading EMR/EHR platforms
- Strong analytical skills and comfort navigating enterprise-level system integrations in a client-facing consulting capacity
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
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FinThrive
Jul 23, 2025