Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, St. Louis
Jul 24, 2025
Job Summary We are seeking a motivated and detail-oriented Customer Experience Specialist I to join our team in a dynamic call center environment. This entry-level role supports the Consumer Direct Lending process by guiding customers through the loan origination journey after their initial consultation with a licensed loan officer. You will be the primary point of contact for customers, ensuring a smooth and supportive experience from application to loan closing. Key Responsibilities * Serve as a customer success advocate in a high-volume call center setting * Handle inbound and outbound calls and text messages (with consumer consent) * Manage a pipeline of up to 75 active loans, averaging 60 loans per week * Respond to approximately 30 customer calls per day, often with repeat interactions * Perform routine data entry and validation tasks * Communicate with internal departments and third parties to resolve issues * Monitor work queues and take proactive steps to ensure timely processing * Conduct basic research to resolve customer inquiries * Escalate complex issues to associates or supervisors as needed * Meet established production and quality standards * Adhere to company policies and procedures * Demonstrate behaviors aligned with organizational values Qualifications * Minimum 1 year of experience in Financial Services; mortgage industry experience preferred * Strong attention to detail and ability to work independently * Proven experience in high-volume customer service via phone * Excellent problem-solving, critical thinking, and time management skills * Strong verbal and written communication skills * Proficiency with Microsoft Office, Google Workspace, and other mainstream applications Preferred Skills * Mortgage industry knowledge * Call center experience * Familiarity with CRM systems and loan processing tools Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Saint Louis,MO. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.