Reservations/Rapid Response Supervisor

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

JOB SUMMARY:

The Reservations/Rapid Response Supervisor will be expected to monitor day-to-day operations of Reservations regarding training and guest relations by being knowledgeable of all primary and secondary offerings of the resort and communicating this information to the team. They will be expected to train the team on how to assist and direct the guest to products and services that fulfill their requests. This is in accordance with the direction and goals that are determined by the Director of Reservation Sales for Horseshoe Bay Resort. The Supervisor will monitor productivity and ensure in-house calls are being handled properly.

ESSENTIAL JOB FUNCTIONS:

• Represent Horseshoe Bay Resort in a professional manner to clients and potential clients at every opportunity.
• Develop working knowledge of all departments, the Resort, and its amenities.
• Keep resort product and hours of operation changes current and available for all employee partners. Ensure that all employee partners experience the product they are selling by completing a new hire and yearly familiarization stay.
• Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
• Treat guests, members and other Associates/managers with courtesy, dignity and respect.
• Maintain harmony among workers and resolves grievances.
• Provide leadership and support to the Associates in Reservations department and work well with other employees
• Maintain a clean and organized workspace.
• Responsible for answering all incoming inquiries and requests.
• Responsible for booking all accommodations and reservations. Take advanced activity reservations for all transient member/guests. To include but not limited to golf, spa, marina, dining, kid's club, and tennis.
• Essential and professional use of telephone service with use of proper telephone etiquette in regards to service industry.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent required; college or technical school helpful.
• 3-6 months related experience and/or training; or equivalent combination of education and experience.
• Computer literate - must be proficient using Windows, Excel, and PowerPoint
• Type 45 words per minute

ADDITIONAL QUALIFICATIONS:

• Requires problem solving abilities.
• Ability to prioritize, comply with deadlines
• Able to communicate effectively with general public and by telephone
• Comprehend reading materials, speak, read and write English
• Ability to work well with numbers.
• Must have neat and clean overall appearance
• Maintain proper associate professional dress standards