IT Help Desk Supervisor - Sabey Corporation

Sabey Corporation is seeking an IT Help Desk Supervisor in Tukwila, WA. You'll mentor a team of three technicians, manage key IT support projects like hardware refreshes and Windows 11 upgrades, coordinate vendor relationships, and serve as the go-to escalation point for complex technical issues. Known for exceptional customer service and tight-knit internal collaboration, Sabey offers a culture that values innovation, promotes from within, and supports long-term career growth. Apply today to learn more!

Another Source's client, Sabey Corporation is recruiting an IT Help Desk Supervisor to join their team in Tukwila, Washington.

Who is Sabey Corporation?

Sabey Corporation is a privately held powerhouse in real estate development, construction, and data center operations, renowned for its visionary approach, long-term stability, and culture of innovation. From high-performance data centers to state-of-the-art commercial properties, Sabey builds the infrastructure that fuels technological advancements, life-saving healthcare solutions, and cutting-edge research across North America. Headquartered in Seattle, WA, with locations in Tukwila, WA; Everett, WA; and New York City, NY, Sabey is more than just a developer-its teams drive industry transformation, tackling complex challenges with forward-thinking solutions. At Sabey, collaboration and ingenuity aren't just encouraged-they are the foundation for excellence.

Summary:

The IT Help Desk Supervisor is responsible for overseeing the daily operations of the IT Support team, ensuring prompt resolution of help desk inquiries, maintaining IT systems and user equipment, coordinating IT support projects, and acting as the first escalation point for complex technical issues. This role includes team leadership, training, scheduling, vendor coordination, and maintaining Sabey's world class standard of customer service. The IT Help Desk Supervisor will also serve as a coordinator between frontline support and IT leadership.

What you will be doing:

Supervise and mentor the IT Support Team.

• Monitor and assign helpdesk tickets, ensuring timely resolution and customer satisfaction.

• Act as an escalation point for complex technical issues.

• Oversee installation, configuration, and troubleshooting of hardware and software systems.

• Coordinate and manage IT support projects.

• Maintain documentation for support procedures, systems, and checklists.

• Track performance metrics and contribute to performance evaluations.

• Assist with vendor coordination and procurement for IT equipment and services.

• Ensure compliance with company IT policies and security best practices.

• Represent the support team in IT departmental meetings.

• Perform other duties and functions as assigned.

• Embody and promote Sabey's Core Values in all responsibilities.

Requirements:

• 4+ years of experience in IT support, with at least 1 year in a managerial or lead technician role.

• A+ certification or equivalent technical certification required.

• Associate's degree in information technology or equivalent experience preferred.

• Valid driver's license, clean driving record, and auto insurance.

• Expert troubleshooting on Windows OS, Microsoft Office, and other common enterprise software applications.

• Experience with remote support tools such as TeamViewer and Microsoft InTune.

• Experience managing a ticketing system and reporting on service desk performance.

• Experience with AI tools and solutions is a plus.

Sabey's investment in YOU: Sabey is committed to building an enduring, next-generation company that values and invests in the success of its team members. Through SabeyLife, a holistic well-being initiative, Sabey provides the resources, benefits, and support to help employees thrive both professionally and personally.

SabeyLife includes:

• Comprehensive Benefits: Sabey covers 100% of employee-only premiums for the base high-deductible medical and PPO dental plans, contributes up to $2,000 annually to an HSA, and provides onsite gym access and free parking at most locations.

• Time to Recharge: Employees receive up to 5 weeks of PTO based on tenure, plus 10 paid holidays and the flexibility to carry over unused PTO into the new year.

• Financial Wellness: Sabey offers a competitive, matched 401(K) retirement plan to support long-term financial security.

• Growth & Development: Employees have access to professional and personal development programs, including:

• Thought Patterns for High Performance: A mindset training program focused on optimizing productivity, resilience, and goal achievement.

• Everything DiSC: A workplace communication and personality assessment that helps employees improve teamwork, collaboration, and leadership effectiveness.

• Built to Last: A development framework centered on creating sustainable success, fostering innovation, and reinforcing a strong organizational culture.

Sabey believes that investing in employees' well-being, growth, and success strengthens the organization and the communities it serves.

The anticipated annual base salary range for this position is $80,485 - $120,728.

Learn more about Sabey and their organization here: http://6126385.hs-sites.com/sabey-jobs

Sabey Corporation and its subsidiaries, including Sabey Data Centers and Sabey Construction, are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, veteran status, disability status, or other protected classes.

Another Source works with their clients, on a retained project basis.As you read through the job posting and review the list of qualifications (required and/or preferred), please do not self-select out if you feel you do not meet every qualification. No one is 100% qualified. We encourage you to apply and share your story with us.

If you need further assistance and/or accommodation to apply, please contact the Sabey Human Resources Department at (206) 277-5248 or by email at maria.arceo@sabey.com.

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