Front Desk Receptionist - Local Government

Applications due by August 8, 2025

Pay Rate: $25.00 per hour

Work Schedule: Monday - Friday, 7:30AM - 4:30PM

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

JOB SUMMARY:

The Front Desk Receptionist is the first point of contact for the public and plays a critical role in ensuring the smooth operation of daily office activities. This position provides professional front desk reception, administrative support, and financial handling responsibilities, including coordination of secure money pickups. The role also supports operational needs such as vehicle reservation tracking and mileage reporting.

ESSENTIAL FUNCTIONS:

Front Desk & Client Services:

• Greet and assist clients, visitors, and staff in a professional and courteous manner.
• Answer, screen, and route incoming phone calls; respond to general inquiries.
• Provide accurate information regarding public health services and programs.
• Maintain confidentiality and follow HIPAA and public health guidelines in all interactions.
• Administrative & Operational Duties:
• Approve and track meeting room and vehicle reservations.
• Collect, review, and file daily/weekly vehicle logs and mileage sheets.
• Assist with data entry, document preparation, and recordkeeping tasks.
• Sort and distribute incoming mail, faxes, and packages.
• Maintain front desk and common areas in a neat and organized manner.

Financial Handling & Security Coordination:

• Maintain accurate records of deposits and security pickup activity.

QUALIFICATIONS:

• Communication Skills: Excellent verbal and written communication skills are crucial for interacting with visitors and colleagues.
• Customer Service Skills: A friendly and professional demeanor, with the ability to handle inquiries and resolve issues effectively.
• Organizational Skills: Strong organizational skills are needed to manage multiple tasks, prioritize effectively, and maintain a tidy workspace.
• Multitasking Abilities: The ability to juggle multiple tasks and responsibilities simultaneously is essential.
• Technical Proficiency: Familiarity with office equipment (phones, computers, printers, etc.) and software (Microsoft Office Suite).
• Professionalism: Maintaining a professional appearance and demeanor at all times.
• Problem-Solving: The ability to identify and resolve issues efficiently.

Education:

• A High school diploma or equivalent education is preferred; an Associate's degree or higher may substitute for the required experience.

Experience:

• One (1) year of administrative experience is required.

Other:

• Working knowledge of Microsoft Office programs, including Word, Excel, Outlook, and Access.
• Strong time management skills with attention to detail. Must possess strong grammar, spelling, and punctuation skills.
• Ability to work with frequent interruptions, ability to organize, coordinate, and prioritize tasks and move between projects on short notice.
• Ability to communicate effectively and establish strong working relationships with staff, County employees, clients, and the public. Ability to provide excellent customer service.
• Ability to maintain confidentiality.
• Ability to compile and maintain accurate records and reports.
• Ability to work independently.
• Maintain regular and punctual attendance.
• Duties are performed primarily in an office and remote work environment dependent upon Department discretion and business needs.
  
  

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 1100 - GSS - Administrative Support Dept Number: 5450

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Frequently

CARRYING:

Heavy: 45 lbs & over - Never

Moderate: 15-44 lbs - Occasionally

Light: 14 lbs & under - Frequently

PUSHING/PULLING - Occasionally

REACHING:

Above Shoulder - Never

At Shoulder - Occasionally

Below Shoulder - Never

TWISTING - Occasionally

BENDING - Occasionally

KNEELING/CRAWLING - Never

SQUAT - Never

CLIMBING:

Use of legs only (stairs) - Never

Use of arms & legs (ladders) - Never

HEARING - Frequently

VISION:

Visual, close - Frequently

Visual, distant - Frequently

Visual, depth perception - Frequently

HANDS/FINGERS:

Simple grasping - Frequently

Fine Manipulation - Frequently

Repetitive Movements - Frequently

WALKING - Occasionally

STANDING - Occasionally

SITTING - Continuously

SPEAKING - Continuously

OTHER, please describe - NA