Technology Project Manager

Department:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Technology Project Manager supporting Southwest Business, you'll be responsible for leading medium to high complexity projects from initiation through delivery and ensuring alignment with business objectives, timelines, budgets, and technical requirements. You'll work closely with both Business and Technology Delivery Leaders to guide cross-functional Teams toward successful outcomes, whether managing a single high-impact initiative or multiple smaller efforts. This role requires a solid understanding of technology processes and implementation procedures, as well as the ability to support both business- and tech-driven projects. Your leadership will help ensure that critical systems operate efficiently and evolve to meet the needs of our People and Customers. By driving these essential initiatives forward, you'll play a key role in strengthening the systems that keep our operations running smoothly and our People supported.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• • Define complex project plans/roadmaps including scope, budget and schedule, and execute tasks defined in the project plan to achieve project goals using standard project management methodologies and practices

  • Assess project needs and resources continually to complete projects on time and within budget while managing log of risks, issues, mitigation strategies, and decisions

  • Drive testing and acceptance of project results

  • Partner with resource managers, Business Partners and vendors to assemble a project Team and provide ongoing motivation to drive projects to completion

  • Lead and facilitate project meetings and presentations to Leadership

  • Establish and execute a project communication plan to maintain project alignment

  • Drive Teams and Customers toward decisions

  • Establish cross functional alliances within and outside of the Technology Department to drive results

  • Build partnerships to collaborate and use influence without authority to gather Customer and business requirements and communicate effectively with all project Teams and Support groups

  • Work with development teams to ensure work is completed as planned and follow analytical methods for task execution/tracking and budget/timeline tracking

  • May perform other job duties as directed by Employees' Leaders

• Knowledge, Skills and Abilities

  • Advanced knowledge of project processes, problem management tools and procedures

  • Knowledge of Agile development practices and ceremonies

  • Proficient knowledge of application impact on operational and business functions

  • Skilled in strong Customer Service and Team orientation

  • Ability to build relationships and influences without authority

  • Skilled in active listening, presenting, and facilitating team and stakeholder meetings

  • Ability to effectively communicate information and ideas using all forms of communication

  • Ability to maintain composure under pressure and accurately assess problem situations

  • Ability to work effectively in a fast paced, collaborative, Team based environment while directing teams to complete tasks by scheduled completion date

  • Skilled in Leadership to direct performance of outside Contractors and maintain positive relationships with internal Customers

• Education

  • Required: High School Diploma or GED

• Experience

  • Required: Advanced-level experience, seasoned and specialized knowledge in project management

• Licensing/Certification

  • N/A

• Physical Abilities

  • Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

  • Ability to communicate and interact with others in the English language to meet the demands of the job

  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

• Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

  • Must be at least 18 years of age

  • Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits

• Competitive market salary from $110,900 - $123,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you'll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you'll love:careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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