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Healthcare Provider Account Manager (Business-to-Business) Pasadena - San Gabriel

Quest Diagnostics Incorporated
life insurance, paid time off, 401(k), company vehicle
United States, California, Pasadena
Jul 31, 2025
Job Description

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. Its about providing clarity and hope. The Health Care Provider Account Manager is responsible for driving territory growth and profitability through providing service and resolution of issues in support of several sales territories. The HCP Account Manager has call point ownership of accounts within their assigned geography and will partner with specialty account executives to assist in upselling testing in various physician segments.

This is a field-based sales role. The territory will encompass San Gabriel County, CA.

At target, the compensation is $130,000 $145,000. This includes a base salary and sales incentive. There is the potential to make higher, as the sales incentive is uncapped at Quest Diagnostics. Base salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Company Vehicle and Gas Card Sales Incentive Plan Best in Class Commercial New Hire Training Commerical-Specific Leadership Development Program Medical/Prescription Drugs Dental Vision Flexible Spending Accounts (FSAs) Supplemental Health Plans 401(k) Plan Company match dollar-for-dollar up to 5% Employee Stock Purchase Plan (ESPP) Supplemental Life Insurance Dependent Life Insurance Short- and Long-Term Disability buy-up Blueprint for Wellness Emotional Well-Being Resources Educational Assistance Paid time off / Health Time



Responsibilities: - Manage accounts through ongoing business reviews of service, logistics and supplies to identify customer needs. - Drive sales growth in existing key accounts through targeting new sales opportunities and identifying and closing potential leakage opportunities. - Ensure customer retention by maintaining relationships with current accounts and managing ~$10M book of business. - Drive growth in their assigned Key Accounts. - Prepare and present Customer Business Reviews. - Identification and pursuit of up-selling and cross-selling opportunities Specialty Account Executives and Sales Director. - Partner with specialty account executives on complex clinical discussions. - Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues. - Escalate service issue non-resolution as appropriate. - Leverage all tools and resources (including data, SFDC, target lists; Marketing Department, Laboratory resources, and regional resources as needed). - Provide continuing education to the customer on new technologies and laboratory testing. - Ensure compliance with company polices and government regulations. - Follow up communications with Sales Director, Specialty Account Executives and customers _OR_ Internal/External Customers. ADMINISTRATIVE - Accurately forecast monthly and quarterly sales. - Effectively manage pipeline via Salesforce.com (SFDC) platform. - Consistently perform administrative responsibilities, such as, expense reports, sales reports, and other business requests. - Perform all trainings within assigned timelines, demonstrating proficiency. - Ensure compliance with company polices and government regulations.

Qualifications: Required Work Experience: - Three years of experience in sales with account ownership. Knowledge: - Knowledge of Healthcare Industry and general economics of business. - Ability to develop and sustain strong customer relationships, strong planning and organizational skills. - Excellent oral and written communication and presentation skills. - Solid PC skill including Microsoft Software. Education: Bachelors Degree Required

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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