Customer Service Assistant I

MRA-The Management Association
United States, Wisconsin, Reeseville
Aug 04, 2025
Customer Service Assistant I Specialty Cheese Co Reeseville, WI The Customer Service Assistant supports internal operations of the customer service team by performing a range of administrative and logistical duties. These include assisting with order entry, label inspections, customer sample coordination, and managing shipments and documentation. This entry-level role reports directly to the Assistant Customer Service Manager and indirectly to the Customer Service Manager. Key Responsibilities Customer & Order Support Input customer orders into inventory and purchasing software. Manage customer accounts: receive, process, confirm, and acknowledge orders. Submit acknowledgments, shipping confirmations, and invoices through various customer portals. Support new customer onboarding and update customer price sheets monthly based on milk futures. Attend weekly freight meetings and update the Customer Weekly Orders Spreadsheet accordingly. Organize a monthly customer order review meeting based on the weekly spreadsheet. Sample & Label Duties Track customer samples and follow up on feedback. Assist with the submission and fulfillment of sample requests. Perform label inspections to ensure accuracy. Documentation & Internal Support Help complete new product forms and update records. Assist with other assigned tasks as needed. Skills & Abilities Attention to Detail - Accuracy in data entry, label checks, and order tracking. Computer & Software Skills Intermediate knowledge of Excel Basic knowledge of Word Familiarity with inventory and purchasing software systems (BC Foods) Communication Skills - Strong written and verbal abilities; responsive and professional customer interaction. Organizational Skills - Able to multitask, prioritize, and work independently. Team-Oriented - Willing to support teammates across departments. Education & Experience Education: High school diploma or equivalent preferred. Experience: 1-3 years' experience in customer service preferred. Physical Requirements & Work Environment Primarily seated work with occasional lifting (up to 20 lbs.). May occasionally need to enter production or construction areas (safety training provided).