Customer Experience Coord

QPS Employment Group
life insurance, long term disability, 401(k)
United States, Wisconsin, Brookfield
250 Patrick Boulevard (Show on map)
Aug 04, 2025
QPS Employment Group is hiring a Customer Experience Coordinator for our Experience Center at our Corporate Headquarters in Brookfield, WI. We are looking for a passionate individual who is motivated, goal-driven, committed to hard work, and can embrace change. This position provides support to Branch offices, HQ, Candidates, Internal Employees, and Customers. This role also helps to train and manage Electronic Communications efforts. This is a permanent full-time, internal opportunity with QPS. Join an award-winning organization that offers growth both inside and outside of the company. QPS values your ability to advance and improve, as you develop a lasting career with one of the Midwest's most dynamic companies. Learn what it's like to work internally at QPS and how we provide positive experiences with everyone we interact with through our company's Six Core Beliefs: Family Spirit: We are more than just a team. We go above and beyond for each other as a true family does and strive to support all who interact with our great company. High Touch: We have an emotional impact on all who work with us and never accept the status quo. We say YES and turn the ordinary to extraordinary. Passion: Our rewards come from the impact we have on others. We create valuable relationships that illustrate just how important each of us truly is. We engage with each other in meaningful connections that better all of us. Legacy: We build a lasting path within the organization. We inspire growth and encourage each other to continuously learn from, as well as teach, those we serve. We appreciate each other and see everyone's value. Innovation: We take risks and inspire change at all levels of the organization. We understand that both successes and failures help build a transformational organization that continuously learns and improves. Collaboration: We work without boundaries and know that together we can accomplish anything. By empowering all voices, we develop ideas and solutions that create a positive experience for all involved. What You'll Be Doing: Assists recruiting staff with the screening and placement process (employment verifications, reference checks, online applicant screening, criminal background checks, education verification, etc.) Assists managers by rolling out daily projects and leading department employees through tasks to complete all necessary projects Answers, screens, and directs incoming phone calls and electronic communications from external employees, clients, and internal offices Takes inbound/makes outbound phone calls related to the screening and status of candidates and external employees Assists in projects such as translations, database clean-up, and process testing Performs basic phone screens and interviews with external employee applicants Conducts safety phone calls with candidates Serves as a back up to coworkers to conduct sensitive phone calls (confirmation calls, follow-up calls, cancellation calls, checking voicemails, and any other last-minute branch/customer requests) Participates in the training and development of new department employees as well as internal QPS employees Manages mass text messaging and email blast events Other duties as assigned (Shared Services) What We Look For:* Employs self-motivation and direction Effective communication skills Handles fast-paced environment and multitasking Utilizes effective time management skills Maintains professional confidentiality Upholds integrity in actions Teamwork Communication Problem Solving High school diploma or GED required, Associate's degree preferred *1 - 2 years of related experience Benefits: We are proudly 100% employee-owned (ESOP), Health, Dental, Vision, Short & Long Term Disability, Life Insurance, Health Savings Account (HSA), Limited Purpose FSA, Dependent Care Reimbursement, 401k, PTO, Birthday, Holiday, Educational Assistance.