Informatics Training Coordinator

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY:

The Ambulatory Informatics Training Coordinator is essential to the success of training initiatives for new acquisitions. This role involves close collaboration with Informatics managers to design, organize, and manage training programs for employees, with a focus on outpatient clinics. Responsibilities include assessing training needs, mapping out comprehensive training plans, and engaging actively in the planning, development, implementation, and delivery of both clinical and operational documentation training. They enhance operational excellence by streamlining workflows and integrating evidence-based practices to improve patient outcomes and meet organizational needs. In system design and support, they standardize applications, resolve deficiencies, and collaborate effectively with IT, Clinical Operations, and market leaders. The analyst excels in issue resolution and maintains open communication throughout the process. They are also involved in the evaluation and maintenance of clinical systems, providing consistent support in outpatient clinics to aid in clinical transformation and maximize the use of information technology. In project management, they prioritize requests, help develop electronic healthcare record platforms and offer technical training and support to end users. Additionally, they keep management informed about staff skills, resolve technical issues, and stay current with industry practices. Other responsibilities include providing call support, conducting clinical education, educating providers, implementing process improvements, performing clinical observations, and adhering to organizational policies and procedures.

• Collaborates with Informatics managers to develop and manage training programs for outpatient clinic employees, especially during new acquisitions.
• Direct course scheduling and enrollment coordination to ensure effective resource allocation and coverage within the Learning Management System
• Assesses training needs and designs comprehensive training plans for clinical and operational documentation.
• Actively participates in the planning, development, implementation, and delivery of training sessions as needed.
• Facilitate and support standardization of applications and systems design for physician support, medication management, clinical documentation, and workflows.
• Provide input and guidance to identify and resolve system deficiencies, analyzing problems, and proposing effective solutions.
• Prioritize requests and assist in the development of electronic healthcare record platforms and other clinical information systems across the organization.
• Participates in and when necessary, lead training sessions to support ongoing projects.

Education & Experience:

• High school diploma or equivalency
• 3 years' experience in healthcare or healthcare IT related field.
• Certification as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Medical Assistant (MA), Certified Professional Coder (CPC), preferred.
• Associate's or Bachelor's Degree, preferred.
• Informatics or teaching/training experience with the use of a learning management system, preferred.

Knowledge, Skills & Abilities:

• Ability to pffer call support both on-site and remote as needed.
• Travel to and from market facilities regularly as assigned.
• Travel to and from organizational facilities as needed to support implementation, training, or at-the-elbow support.