Strategic Account Manager

This position can be based out of any Schindler (SEC) office across the US.

• This Develop and execute segment-specific strategies to exceed financial, service delivery, and client satisfaction targets across all business lines. (20%)
• Serve as the primary relationship manager and escalation point for a high-profile national account, ensuring successful resolution of service issues and proactive customer engagement. (20%)
• Leverage data and reporting to analyze trends, identify opportunities, and build compelling data-driven presentations for both internal and external stakeholders. (15%)
• Represent the voice of the customer internally and drive accountability for service delivery improvements. (10%)
• Collaborate with field operations and cross-functional teams to align on goals and ensure local execution supports national objectives. (10%)
• Act as Subject Matter Expert (SME) in VT industry trends, Schindler capabilities, and client-specific service models. (10%)
• Coordinate executive-level account reviews and facilitate strategic touchpoints between client and Schindler leadership. (5%)
• Guide and support contract renewals, expansions, and commercial negotiations. (5%)
• Maintain accurate and timely documentation of account activities and initiatives in CRM systems. (5%)
• Oversees several units across many distinct client portfolios, representing one of Schindler's most critical and visible national accounts.
• Manages and influences a huge operating revenue, with responsibility for achieving year-over-year service growth, retention, and profitability goals.
• Acts as the senior-most customer liaison across all regions, ensuring alignment between field execution and national objectives.
• Exercises analytical and financial rigor when evaluating service rebates, concessions, and strategic investments impacting account performance.
• Plays a pivotal role in sustaining long-term customer relationships, executive engagement, and strategic renewals.

• Bachelors degree in Management, Business, Finance
• 3 years Contract Negotiations and Renewals experience
• 5 years Elevator/VT Industry Knowledge
• Executive Presentation Skills
• CRM Experience
• 5 years Strategic Account Management experience
• 3 years cross-functional Leadership experience
• 5 years client-facing Sales/Service Operations experience

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of achild's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.