Staff Technical Writer

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for an experienced writer for the Technology Content Experience team. Building out our Hyperforce infrastructure is one of the fastest growing and top priority areas of technology at Salesforce. We need a writer to develop technical content and documentation workflows for internal Salesforce service teams who are both onboarding to and rebuilding their Hyperforce services on Google Cloud Platform. You'll work collaboratively with engineers, architects, technical writers, and program managers in Hyperforce infrastructure Engineering.

As a Staff Technical Writer, you'll use a spectrum of your content skills to produce technical documentation for a developer or enterprise software operator audience-creating content experiences that address your customers' key jobs to be done. You'll collaborate with Lead+ level writers, architects, and technical program managers. Depending on the maturity of the project, this role may involve more information architecture and content planning than writing at times. You'll lean into AI tools and innovative ways of producing and managing entire content in partnership with engineering and digital agents-redefining the role of technical writer as you go. You'll follow an intake and tracking process for your work that involves maintaining a backlog of content deliverables, prioritizing order of work, keeping user stories up-to-date, and managing stakeholder expectations. You also have the opportunity to drive and influence content strategy at Salesforce.

Responsibilities

• Lead documentation efforts for Hyperforce infrastructure on Google Cloud Platform, collaborating closely with engineers, architects, and cross-functional teams.

• Drive content strategy, information architecture, and workflow processes for technical documentation.

• Partner with stakeholders to define priorities, manage content pipelines, and ensure alignment with strategic goals.

• Innovate content production using AI and automation tools to scale and streamline processes.

• Mentor and support other writers, sharing expertise and elevating team performance.

Required Skills & Experience

• Bachelor's degree in a STEM field, Tech Comms, or English.

• 5+ years of technical writing experience with a focus on developer-oriented documentation.

• Strong knowledge of Git, Markdown, and Agile methodologies.

• Exceptional leadership, collaboration, and project management skills.

• Excellent English writing and editing abilities.

• Experience driving content strategy and leading complex documentation projects.

Desired Experience/Skills

• AWS (or similar) or high-security industry experience.

• Expertise in information architecture and designing enterprise-level documentation.

• SaaS or infrastructure service documentation experience.

Benefits & Perks:

• Competitive benefits package including parental leave, well-being reimbursement, and more.

• Access to world-class training through Trailhead.com and regular coaching with leadership.

• Participation in volunteer opportunities as part of our 1:1:1 model.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.