Reporting Solution Consultant - Alternative Data

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What We'll Bring:

What You'll Bring:

• The ideal candidate is adept at documenting and assessing the root cause of issues and utilizing the information to ensure future issues are avoided while maintaining high standards of communication and service to all customers.
• Audit reported data and work in partnership with customers to ensure accurate and timely updates
• Develop detailed data requests and solutions to meet customer needs while ensuring data quality
• Develop open, honest and mutually-beneficial relationships both internally and across the customer organization.
• Anticipate customer needs and proactively provide relevant solutions.
• Provide a high level of customer service through solving customer problems and diffusing escalated matters. The ideal candidate is adept at documenting and assessing the root cause of issues, and utilizing the information to ensure future issue avoidance. Maintain high standards of communication and service to all customers.
• Develop detailed data requests and solutions to meet customer needs.
• Participate in new business development activities
• Update internal reporting to keep all stakeholders informed of industry trends and the status of various accounts and projects.
• Leverage relationships with existing data partners to form more strategic data sourcing partnerships and access other unique data assets
• Run the day-to-day operations with our existing data partners
• Act as the internal point of contact for issues with data sources
• Work closely with Data Services team stakeholders to clearly define the priorities for your roadmap on the overall needs of the business
• Support TransUnion's Alternative Data and it's day to day operational function.
• Help monitor and evolve the fundamental capabilities to manage and the performance, health, and quality of all Alternative Data Sources and Furnishers,
• Manage relationships with key Line of Business partners that enable Data Operations to fulfill its mission.
• Contribute to all phases of the product development lifecycle, from inception through introduction into production deployment.
• Performs other related duties as assigned.

We would love to see:

• Bachelor's degree and/or 5+ years of professional experience in customer facing or operations role in reporting management.
• Proven customer management skills with a strong customer service orientation (desire to help others).
• Excellent relationship building and stakeholder management skills.
• A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
• Previous experience with Sales Force, a high level of computer literacy, and excellent analytical skills.
• Previous support of customer integration projects
• Knowledge of SQL Server Reporting Services (SSRS), R, and python

Impact You'll Make:

• Expectations in the first 90 days- Gain an understanding of industry guidelines, our core systems and operational processes.
• What you'll accomplish beyond 90 days- Effectively advocate for industry standards and best practices across internal and external stakeholders, as well as, build relationships and provide solutions that meet our customer needs.
• This role is expected to become a subject matter expert of a highly accomplished credit reporting support team, that will play a key part in helping the team ensure data quality and adherence to industry guidelines for external stakeholders.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

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