Chief Client Director, Tech

What makes this role important at Ipsos?

The Chief Client Director (CCD) operates at a global level, leading the overall relationship with Ipsos Global Partnering (IGP) and Growth Booster (GB) clients:

1. Senior, high-profile and strategic roles within Ipsos, bringing clients into the heart of our business

2. Bringing the best of Ipsos' services to deliver against clients' needs with impact

3. Trusted Partners primarily responsible for driving sustainable, profitable growth

4. Global client lens, commercial leaders who influence teams, are dedicated to a select IGP and/or GB client and have +1 assignment (s) at global level (e.g. SL ambassador, sector champion)

What you can expect to be doing:

DRIVE CLIENT IMPACT

• Define, measure and capture how clients are using the insight we provide and the impact on their business. Share Client Impact Stories to inspire teams and clients
• Support teams to create value through impactful deliverables that drive client action by regularly sharing Client Impact Stories to inspire teams to ask clients deeper questions on activation and resulting business impact

CLIENT CENTRICITY AND STRONG RELATIONSHIPS

Voice of the Client (externally & internally), best of Ipsos to clients

• Be predictive of client needs by being the eyes and ears of Ipsos with clients, competitors, sectors and market dynamics
• Represent Ipsos at client & Industry events with thought leadership. Be well networked
• Constantly scan for competitive intelligence. Regularly share information to map programs, qualify them and target the best opportunities
• Leverage sector activation from the sector champions and wider Ipsos community knowledge to bring a deeper understanding our clients' needs
• Collaborate with Service Lines, as a CCD through the Ambassador program and as CCO through the market SL leaders to drive the client voice and market needs to help shape our offer and collaboration

Creation of Client Community within Ipsos

• Influencing, inspiring, leading and attracting the BEST people to work on clients by creating an engaged community to work on clients and support client and market action plans
• CCD: works across markets and SLs

Talent multipliers

• CCDs and CCOs to work together to develop talent for the CO at both a global and market/local level
• Provide constructive feedback global-to-local and local-to-global to help develop/coach local talent and provide talent pipeline for global and local CO roles, including a pipeline of potential future CCDs and Local Client Officers
• CCD: provides feedback and develop local talent, plus pipeline of future CCDs

COMMERCIAL CENTRICITY AND BUSINESS ACUMEN

Strategic Account Management

• Understand clients' business, structure, culture and strategy
• Create trusted relationships and understand personal motivations ('me agendas')
• Identify client stakeholders, map budgets and generate leads, create connections across a wide selection of stakeholders inc. outside CMI and with C-Suite
• Understand and adapt to clients' motivations and pressures and have meaningful business conversation at senior level
• Create Joint Business Plans WITH clients reviewing partnership goals and measuring success
• Consistently adopt best practices through sharing ways of working with clients and peers (e.g. account review documents, team meetings, client newsletters).

Commercial Role Models & Client First Player-Coaches

• Be a role model in client interactions, coach teams on best practices, and act as an ambassador for CF within Ipsos
• Understand and use the CF principles, approaches, and tools and ensure that your teams consistently:
• Demonstrate exemplary client understanding and proactive engagement in every client interaction
• Deliver with Impact through concise reports and clear, confident presentations that support commercial decision-making
• Proactively identify and mitigate risks to key programmes, implementing strategies to ensure we evolve and expand existing business, including keeping a live list of 'Critical Retain Programmes' and ensuring each has a Retain Plan in place which is reviewed quarterly
• Identify and pursue Business Development opportunities with both new and existing clients, including those in non-CMI functions
• Use the Pitch to Win approach on all 'must win' (high value or strategically important) opportunities, including following fundamental pricing principles, and create a Proposal on a Page for every opportunity
• Develop and share Client Impact Stories

Accountable for Budget

• Work in partnership to agree on strategic priorities/actions (incl. Retain & Win plans) as well as tactics to optimise client portfolios.
• Optimise client portfolios between CCO, CCD and Country Managers ensuring coverage of largest budgets and clients with most growth potential and aligned on sector priorities
• CCD: accountable for global IGP/GB client budget and building the client strategic account plan in partnership with country teams, agreeing priorities and actions (to include Retain & Win plans). Win client mandates annually, help create hooks to help local markets grow

What success in this role looks like:

• Revenue targets achieved
• Account plans created, aligned with local teams, and actively used as a roadmap for growth
• Client feedback scores above Ipsos average
• Improvement in the 'impact score' for the Client Organisation globally
• Feedback from wider business on impact in role e.g. Client First behaviours

This might be the job for you if you have:

15+ years' experience, to include demonstrable:

• Long-term client relationship management
• Business management
• Commercial leadership, including financial and pricing acumen
• Leadership through influence (soft power)
• Tech industry knowledge/expertise

The ability to:

• Work in an international environment
• Navigate a highly matrixed organisation
• Nead and collaborate with senior experts
• Drive change with a multi-disciplinary team
• Adapt to change

Whilst not expected to be an expert, ideally you would have a demonstrable track record of working in these research and/or strategy disciplines:

• Brand growth, innovation, customer experience, creative testing, segmentation, shopper, social intelligence, retail, and Healthcare (if applicable)

If you don't meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you're applying to!

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $225,000 to $265,000. Your final base salary will be determined based on several non-discriminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What's in it for you:

At Ipsos you'll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we're making an impact around the world, and more about our benefits and employee programs, please visit: Why Work at Ipsos | US

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee's individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos' diverse employees who compile and analyze this data-they are the essence of who we are and what we do

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

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